Mnet Health, the leader in surgical revenue cycle management and patient billing services has announced the launch of its Text-to-Pay solution to help patients pay their medical bills.
Mnet’s SMS platform is designed to deliver all patient financial services — everything from payment in full to pay-plans and financing all neatly offered within the confines of a text conversation. Enabling a Text-to-Pay platform helps consumers feel they are in control over their finances and creates a better patient encounter.
A patients’ perception of their overall healthcare experience is greatly influenced by the ease with which they can access their bill. As with other consumer-driven industries, patients expect to manage their healthcare billing at any time and from anywhere.
Numerous studies and surveys point to the effectiveness of text billing solutions:
65% of consumers pay their bill on first text notification and 80% of consumers who are given this payment option use it (Authvia data).
SMS (text messages) receive a 4x greater open-rate than traditional email marketing and electronic communications. Billing texts also have a 99% read-rate as most smartphones are set up to automatically show a preview of each text message.
Mnet’s Text-to-Pay solution works in both Android and iOS mobile phones to provide a seamless, contactless payment experience for patients. During the Covid-19 pandemic, Text-to-Pay has become an essential solution for healthcare facilities to provide a contactless payment method for their patients.
The solution prompts providers to send a secure link via SMS that enables their patients to pay directly from the text conversation; eliminating both security and contamination risks.
When providers adopt effective, contactless billing and payment options; patients will be kept safe, engaged, and informed.
“We believe every patient deserves a helpful, transparent, easy to navigate financial experience in healthcare,” says David Hamilton, CEO of Mnet Health.
With the rise of high deductible health plans and the economic fallout brought about by Covid-19, many patients have become more financially burdened. This is why they need more than just an online bill pay option.
Patients need a variety of other financial services such as payment plans and even financing. With Mnet’s Text-to-Pay solution, patients will be able to make payments, set up payment plans, or apply for financing directly from their mobile phones.
Patients love SMS because it’s easy to use and yields fast results. When patients text with an agent and receive answers quickly, not only do they save time, but their frustration is reduced, resulting in a more satisfying patient experience.