With Extensive Industry Experience and Customer Success Program Expertise, Simms Will Be a Significant Asset to Planful and the Companies It Serves
Planful, the pioneer of Continuous Planning with its cloud platform for financial planning and analysis (FP&A), announced that Kimberly Simms has joined the Planful executive team as Chief Customer Officer (CCO). In her new role, Simms will drive customer strategy and oversee the company’s customer teams, focusing on delivering faster time to value, use case expansion, and overall growth.
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Simms brings over 20 years of leadership and management experience to her new position at Planful, having served in managerial and consulting roles at Anaplan, IBM, HireVue, Trigo Technologies, and Accenture. Simms was previously Vice President of Customer Success at Anaplan, a global cloud planning company, where she drove customer success across the solution delivery lifecycle. More recently, she served as Senior Vice President of Customer Success at HireVue, the global leader in virtual interviewing and assessments technology.
“We’re thrilled to welcome Kimberly to the Planful team,” said Grant Halloran, Chief Executive Officer, Planful. “Her extensive industry experience and deep customer success expertise makes her a tremendous asset to our team and an incredibly valuable advisor to our customers. Her passion for and commitment to innovation in the customer and delivery space further supports our mission to provide the very best customer experience and support in the business.”
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At HireVue, Simms built and led a global customer success organization, achieving significantly improved customer engagement that resulted in best-in-class customer retention levels. At Anaplan, she scaled and developed the west coast customer success team during a period of hypergrowth. At IBM, Simms directed sales and delivery to support the analytics portfolio and served as big data practice lead for the information management lab services group. She began her career in consulting at Accenture after graduating from the University of Kansas.
“I’m delighted to join Planful because of the company’s remarkable focus on customers,” Simms said. “Planful has a unique vision for the industry—Continuous Planning—that, along with enabling technology, allows businesses to achieve leaps in agility despite a very dynamic landscape.”
