The FinTech leader’s J.D. Power recognition is unmatched with 18 total consecutive #1 rankings for client satisfaction, including seven #1 rankings for mortgage servicing
Rocket Mortgage by Quicken Loans, the nation’s largest mortgage lender and a subsidiary of Rocket Companies (NYSE: RKT), was today named #1 in the nation for client satisfaction in primary mortgage origination by J.D. Power. This is the record 11th consecutive year Rocket Mortgage has earned the accolade, which is based entirely on client feedback collected by the independent research firm.
Further, according to the J.D. Power study, 92% of clients surveyed stated Rocket Mortgage team members completely explained the application and approval process. Additionally, 94% of Rocket Mortgage clients surveyed said the application-related documents were easy to understand.
Not only are Rocket Mortgage clients pleased with the service they receive, they have made it clear they will return to the lender the next time they need a mortgage. The study showed that 80% of the clients surveyed said they will “definitely” consider Rocket Mortgage for their next home purchase. This is compared to an industry average of 71% of clients saying they will definitely consider their originating lender for their next home purchase.
In July, Rocket Mortgage was also named #1 in J.D. Power’s survey of mortgage servicers for the seventh consecutive year – leading the list every year it has been eligible. This brings Rocket Mortgage’s total top rankings from J.D. Power to 18 – the most of any mortgage lender in the history of the study.
The company’s digital tools have seen widespread adoption. Every half second of the day, on average, a sign-in occurs from clients who are applying, in process or in servicing. Also, a mortgage application is completed an average of every 26 seconds. Nearly half of these applications use Rocket Mortgage’s digital data import tool to submit their income and assets information.