Stikkum, a leading technology innovator in the mortgage client retention space, announced the launch of its latest version of its mortgage retention alert and automation platform. The platform enhancements strengthen the way mortgage brokers and bank loan officers can reconnect, contact, and engage existing mortgage client relationships. Based on extensive market research and customer feedback, the company has expanded its platform to accelerate provider growth by addressing key challenges plaguing the industry.
“Since Stikkum is designed specifically for the mortgage industry, we prioritize staying on top of off-market trends and incorporating customer insights to make dynamic solutions that help our customers achieve success,” said Stikkum Managing Partner Jeff Londres. “Our enhanced platform features new engagement tools and lead conversion modules that provide a complete, end-to-end client retention solution to help mortgage providers boost productivity, resulting in increased profitability and mortgage growth.”
Despite the reduction of new mortgages due to the COVID-19 pandemic, the market is experiencing a high level of activity as current mortgage holders look to refinance and take advantage of all-time low rates.
Continued Londres, “The surge in refinancing emphasizes the importance of relationships with past clients; however, the mortgage industry is inundated with transactions that are counterintuitive to customer loyalty, with a staggering 92% of consumers originating their next mortgage or refinancing with a competitor.”