“Banks like TCF are rapidly adapting to changing market conditions. Entrust’s cloud-based instant issuance solution provides them the agility they need to improve the customer experience and deliver it consistently across their growing enterprise”
Banks are working quickly to meet customer demand for on-demand assistance and, in the wake of the COVID-19 pandemic, touchless service and access to new secure contactless payment card technology. With Entrust’s instant issuance solution, customers can receive a personalized card immediately in the banking center upon opening an account, or to replace lost or stolen cards. Behind the scenes, Entrust supports the banking centers with comprehensive services to make sure the instant issuance system is ready and available for their customers.
“TCF Bank is pleased to be able to provide this core benefit to our customers across our footprint, enhancing their experience with our bank. With this deployment, our customers can receive a personalized, contactless chip-enabled, TCF debit card on the spot in our banking centers,” said Jake Buckingham, Vice President, Debit and Credit Card Product Manager at TCF. “The biggest advantage of the Entrust solution is the ability to remotely monitor and manage our fleet of instant issuance printers, seamlessly managing system maintenance and supplies across our footprint. This makes life easier for our frontline team members – so that they can count on the system and keep their focus on providing an easy, friendly banking experience for our customers.”