Partnership will advance digital transformation of Vanguard’s defined contribution recordkeeping business
Vanguard announced it will partner with Infosys (NYSE: INFY) as part of its ongoing strategy to enhance and evolve its full-service defined contribution (DC) business. This strategic partnership will deliver a technology-driven approach to plan administration and fundamentally reshape the corporate retirement plan experience for its sponsors and participants.
Vanguard is the largest1 DC asset manager in the U.S. and has been recognized by trade organizations and research firms for its retirement services and thought leadership.2 Infosys is a global leader in next-generation digital services and consulting, with deep expertise in helping companies deploy transformative technologies to enhance their businesses.
“For decades, Vanguard has propelled best practices and innovation within our DC business and across the industry to steward the financial futures of millions of Americans saving for retirement,” said Martha King, managing director of Vanguard Institutional Investor Group. “Our partnership with Infosys will embolden these efforts, enabling a groundbreaking approach to plan administration. Coupled with Vanguard’s increasing investment in advice capabilities and client experience, we will set a new bar for personalization, ease, and efficiency for sponsors and participants alike.”
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Through the partnership, Infosys will assume day-to-day operations supporting Vanguard’s DC record keeping business, including software platforms, administration, and associated processes. Plan sponsors will continue to be served by Vanguard’s relationship management teams, strategic plan design, and communication experts. Additionally, Vanguard will oversee all aspects of its investment management and guidance for both sponsors and participants, including ongoing development of its accessible, holistic, and personal advice services. Participant phone calls will be serviced by both Vanguard and Infosys.
Together with Infosys, Vanguard will provide a cloud-based recordkeeping platform, enabling greater insights and unprecedented personalization to help deliver better outcomes for nearly five million participants and 1,500 sponsors. Planned enhancements for sponsors include AI-enabled analytics capabilities, improved visibility of participant behavior, and ubiquitous operational support. In addition, the partnership will accelerate Vanguard’s ongoing efforts to build a state-of-the-art participant experience, including a redesigned participant website, integrated advice, and intuitive technologies.
“Infosys is excited to partner with Vanguard in the digital transformation of its defined contribution business,” said Mohit Joshi, president of Infosys. “Our platform will create a new standard for the industry as we seek to drastically improve the retirement savings experience for plan participants and sponsors through the use of cutting-edge digital technologies.”
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Approximately 1,300 Vanguard roles currently supporting the full-service record keeping client administration, operations, and technology functions will transition to Infosys. All Vanguard employees currently performing these roles will be offered comparable positions at Infosys in close proximity to Vanguard’s offices in Malvern, PA, Charlotte, NC, and Scottsdale, AZ. Transitioning employees will receive the same salary, comparable benefits for a transition period of 12 months, plus meaningful incentive opportunities. Infosys is dedicated to this business and the transition offers prospects for long-term career growth and development.
Ms. King, currently head of Vanguard Institutional Investor Group, will also transition to Infosys to head the firm’s Mid-Atlantic Retirement Services Center of Excellence and serve as the firm’s Chief Client Officer. The transitioning Vanguard crew will report up through Ms. King and Mr. Joshi.
“The experience and expertise of Vanguard’s technology and operations teams, along with our shared, relentless client-first focus, will help ensure a seamless experience for participants and sponsors,” said Ms. King.
Leveraging global expertise for sustained leadership
Infosys currently serves half of the top 20 retirement service firms in the U.S., helping clients to manage risk, improve participant experience, and deliver better retirement plan outcomes through business transformation, technology services, and digital solutions. The firm offers end-to-end, enterprise-wide insurance and retirement business-process solutions across five core businesses: life insurance and annuity services, producer services, retirement services, employer sponsored services, and functional BPO services.
“Infosys has deep expertise serving leading retirement services firms in the U.S. and, as part of this strategic partnership with Vanguard, we look forward to transforming the retirement industry while helping clients manage their retirement needs leveraging advanced digital solutions,” said Salil Parekh, Infosys CEO. “We are also delighted to welcome Vanguard employees joining the Infosys team as a part of this transition.”
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Vanguard has a rich history of strategic partnerships, leveraging top talent, industry-leading expertise, and innovative technologies around the globe to help fulfill its mission of giving investors the best chance for investment success. For decades the firm has leveraged outside investment managers to run flagship actively managed funds, including Wellington Management Company LLP and PRIMECAP Management Company. Within the institutional business, Vanguard has continued to capitalize on industry-leading external expertise to augment its proprietary services for plan sponsors and their employees. Most recently, Vanguard announced a new partnership with EQ to provide integrated stock plan administration for sponsors.
“Partnerships can accelerate improvements for clients, and we have a long and successful history of drawing on world-class external expertise across our investment management, technology, and client service functions,” said Vanguard CEO Tim Buckley. “Vanguard has revolutionized investing, making it more accessible and affordable, and our partnership with Infosys will help us transform the retirement industry for the benefit of all investors.”
