Wells Fargo CEO Charlie Scharf sent the following message to all employees : Some of you may have seen media stories referencing a comment on diverse talent from my June “Our commitment to change” memo. I apologize for making an insensitive comment reflecting my own unconscious bias. There are many talented diverse individuals working at Wells Fargo and throughout the financial services industry and I never meant to imply otherwise. I’ve worked in the financial services industry for many years, and it’s clear to me that, across the industry, we have not done enough to improve diversity, especially at senior leadership levels. And there is no question Wells Fargo has to make meaningful progress to increase diverse representation. As I said in June, I have committed that this time must be different.
Just in the last few months, we have announced and welcomed new diverse senior leaders who have deeply impressive resumes. We hired two members of the Operating Committee: Lester Owens, head of Operations, and Ather Williams III, who joins in October as head of Strategy, Digital and Innovation. We are also close to hiring a leader for the new Diverse Segments, Representation & Inclusion Group, who will report to me and be responsible for advancing the company’s diversity efforts in the marketplace and workplace. We are pleased that Kristy Fercho recently joined our company to lead Home Lending. We have also promoted talent internally, like Gigi Dixon to head of External Relations.
Over the past several months, I have greatly enjoyed and benefited from many conversations with the Black/African American Connection and other Team Member Network affinity groups. I am committed to continuing to listen and learn and appreciate all of your help in driving meaningful change at our company.