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WEX’s Health Division Introduces AI-Driven Chatbot

WEX’s Health Division Introduces AI-Driven Chatbot

WEX, a leading financial technology service provider, announced the introduction of its new artificial intelligence (AI)-driven chatbot designed to enhance the personalized benefits account experience delivered by its Health division to 390,000 employers and more than 32 million consumers across the United States.

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WEX today announced the introduction of its new artificial intelligence (AI)-driven chatbot, Let’s Chat.

Let’s Chat is a secure, AI-driven chatbot and serves as a virtual assistant for benefits plan participants that quickly answers questions associated with their benefit accounts 24 hours a day, seven days a week. Using Let’s Chat, participants enter natural language questions or phrases and get back contextual responses specific to their accounts. Examples of tasks Let’s Chat helps participants complete include: checking balances, submitting receipts, understanding claim denials, and reporting lost or stolen cards. By quickly answering questions and assisting with common tasks, participants enjoy greater satisfaction with their benefit plans, and benefits administrators’ customer service teams are freed to focus on more complex customer service requests. Alongside the Health division’s powerful analytics capabilities, Let’s Chat is another innovative technology solution offered to partners.

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“Our continuous investments in AI and analytics are great examples of our commitment to leveraging the latest technology to help our partners succeed. We are excited to add Let’s Chat to the platform alongside the in-depth benefit analytics and operational benchmarking we have delivered to the market for years,” said Matt Dallahan, senior vice president of product management at WEX’s Health division. “For the consumers we serve, this means quick, personalized answers and account assistance around the clock. And for our partners, it means cutting-edge technology and data to drive client satisfaction and retention while increasing the efficiency of service delivery.”

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