Search Results for: digital workforce
Ellie Mae’s Encompass Consumer Connect Eclipses 400,000 Loans In A Single Month As Lenders Engage Homebuyers Virtually
Ellie Mae, the leading cloud-based loan origination platform provider for the mortgage industry, announced that Encompass Consumer Connect has seen significant adoption as lenders turn to more virtual technology solutions to increase consumer engagement. Homebuyers submitted over 400,000 loans via Consumer Connect in a single month in 2020, more than 300......
Netskope Announces David Fairman as Chief Security Officer for Asia-Pacific Region
Former CSO of National Australia Bank and Royal Bank of Canada to bring expertise during period of rapid customer growth amid rise in remote-first workforce Netskope, the leading security cloud, announced the appointment of David Fairman to Chief Security Officer (CSO), APAC. With his global experience, Fairman is responsible for security operations......
Is Covid-19 a Wake Up Call for InsurTechs?
Like most businesses across multiple sectors, insurance companies and insurtechs have been affected by the impact and effects of the ongoing Covid-19 pandemic. However, here’s the silver lining: insurtechs with their ability to offer different kinds of contactless, paperless solutions can actually use this time to innovate and present the......
Bright Pattern Contact Center Deployed by Large Financial Institution to Support Paycheck Protection Program Amid COVID-19 Pandemic
Bright Pattern, a leading provider of AI-powered cloud contact center software, announced that it was chosen by a major financial services institution to support the transition from traditional brick-and-mortar call centers to a virtual contact center with a remote workforce. Read More: Finhabits Launches Microlearning Journeys to Help Diverse Communities Build Healthy Financial......
ASSAR Selects Beyontec to Implement Platform Ecosystems for Rwanda Insurance Industry
Beyontec, a leading global provider of insurance technology solutions, announced today that it had been selected by the Insurance Association of Rwanda (ASSAR) to implement a digital ecosystem of different platform solutions for the insurance industry in Rwanda. Read More: Bank of Montreal, Motley Fool, Pernod Ricard USA and Wabtec......
Improving Agent Experience is Essential for Improving Customer Satisfaction and Loyalty
Study from NICE inContact finds improving the agent experience drives contact center efficiency and customer retention NICE inContact announced the findings from its latest research study, detailing the experiences, opportunities, and challenges of contact center agents who are a vital link to improving customer satisfaction and loyalty. The State of Experience and......
Wallis Bank Provided $347.5 Million in PPP Loans for Over 3,500 Small Businesses Impacted by COVID-19
Wallis Bank announced that it has processed over 3,500 loans totaling more than $347.5 million under the Small Business Administration’s Paycheck Protection Program (PPP), helping small businesses support payroll and related costs. The average loan size was approximately $99,000 as of May 26. The PPP provides forgivable, government-guaranteed loans for the nation’s small businesses, which account......
Heffernan Insurance Brokers Partners with altumAI, Creators of futureWork
Heffernan Insurance Brokers, one of the largest full-service, independent insurance brokerage firms in the United States, announced a partnership with altumAI, the company behind the innovative health and safety technology solution, futureWork. Read More: Kensho Collaborates with NVIDIA to Advance Automatic Speech Recognition futureWork uses data, technology, and AI to identify and avoid......