Search Results for: Contact Center

Invoca Raises $83Million Series F Financing, Increases Valuation to $1.1B, and Exceeds $100Million Run-Rate Revenue
Fintech Funding News

Invoca Raises $83Million Series F Financing, Increases Valuation to $1.1B, and Exceeds $100Million Run-Rate Revenue

Fintech News Desk
by Fintech News Desk0
Funding will be used to transform contact centers with AI-powered conversation intelligence, expand internationally, and pursue acquisitions Invoca, the cloud leader in AI-powered conversation intelligence for revenue teams, announced an $83 million Series F equity financing at a valuation of $1.1 billion. The new capital brings the company’s total equity financing to $184 million.......
Eltropy Acquires POPi/o, Powering Credit Unions with End-to-End Digital Communications Platform
Banking News

Eltropy Acquires POPi/o, Powering Credit Unions with End-to-End Digital Communications Platform

Fintech News Desk
by Fintech News Desk0
Now jointly serving over 400 Credit Unions, the acquisition marks one of the fastest fintech expansions in the market Renowned by Credit Unions for its Digital Communications capabilities, Eltropy announced the acquisition of Video Banking leader POPi/o. The acquisition not only strengthens Eltropy’s industry-leading Digital Communications platform, but it also......
ebankIT and the Horizn Platform Are Partnering to Support Digital Transformation
Banking News

ebankIT and the Horizn Platform Are Partnering to Support Digital Transformation

Fintech News Desk
by Fintech News Desk0
ebankIT and the Horizn Platform are partnering to support digital transformation by helping financial institutions successfully launch a new ebankIT platform for both employees and customers, delivering an enhanced consumer experience for retail, small and mid-size businesses (SMBs), and corporate banking. As part of the ebankIT offering, the Horizn Platform will......
How AI Is Accelerating Skill Building in Financial Services
Artificial Intelligence Guest Posts Insights

How AI Is Accelerating Skill Building in Financial Services

JD Dillon
by JD Dillon0
Do your retail banking employees have the skills needed to power through disruption and into a new era in global banking? Executives are quickly recognizing gaps in their companies’ ability to adapt to change. Only 17% believe their people are ready to reskill and assume new roles according to Deloitte’s......
Regions Bank Names Dan Massey as Chief Enterprise Operations and Technology Officer
Banking News

Regions Bank Names Dan Massey as Chief Enterprise Operations and Technology Officer

Fintech News Desk
by Fintech News Desk0
Extensive background in banking technology to further Regions’ focus on customer experience and business growth Regions Bank on Wednesday announced Dan Massey will join the company as Chief Enterprise Operations and Technology Officer effective May 9. A strong commitment to customers. An unwavering focus on leveraging technology to produce positive change......
Insurer Generali Receives 314% ROI in First Year Deploying UltimateSuite Task Mining
Investment Services News

Insurer Generali Receives 314% ROI in First Year Deploying UltimateSuite Task Mining

Fintech News Desk
by Fintech News Desk0
Insurance company reaps significant business efficiency and cost saving benefits using tool to improve internal business processes and manage performance UltimateSuite, the task mining company, announced the results of a successful deployment by its customer Generali, which has seen a 314% return on investment from deploying task mining in the......
Valkyrie Investments Announces Launch of the Valkyrie Multi-Coin Trust
Digital Asset Management News

Valkyrie Investments Announces Launch of the Valkyrie Multi-Coin Trust

Fintech News Desk
by Fintech News Desk0
VMCT invests in proof of stake tokens, and has an annual additional target yield as high as six percent Valkyrie Digital Assets LLC, the sponsor of the several single protocol digital asset trusts, among other investment products, announced the launch of its seventh such investment vehicle, the actively managed Valkyrie......
Advanced Communication and Collaboration Solutions Boost Efficiency for Frontline Workers in Global Financial Services
Finance News

Advanced Communication and Collaboration Solutions Boost Efficiency for Frontline Workers in Global Financial Services

Fintech News Desk
by Fintech News Desk0
Technology providers to partner with service and software experts to better address the needs of a hybrid workforce, finds Frost & Sullivan Frost & Sullivan’s recent analysis reveals that technology vendors are rolling out new and improved communication, collaboration, and contact center solutions to help financial service institutions connect a workforce that......
Skyflow Partners With Plaid To Help Fintechs Prioritize Privacy and Global Data Protection
Fintech News

Skyflow Partners With Plaid To Help Fintechs Prioritize Privacy and Global Data Protection

Fintech News Desk
by Fintech News Desk0
Skyflow delivers zero trust Data Privacy Vaults to Plaid customers via a simple API and custom-built integration Skyflow announced a partnership with Plaid, a data network that powers the tools millions of people rely on to live healthier financial lives. The partnership will make it easier than ever for developers to build......
NodeDAO Launches DeFi2.0 with DAO Innovation Mode, Which May Create New Investment Opportunities for DeFi 2.0
DeFi News

NodeDAO Launches DeFi2.0 with DAO Innovation Mode, Which May Create New Investment Opportunities for DeFi 2.0

Fintech News Desk
by Fintech News Desk0
NodeDAO is a DAO-oriented vault or a decentralized insurance protocol NodeDAO announced the launch of the innovation of DeFi2.0 with DAO, making full use of the governance mechanism of DAO to ensure the orderly development of the project and achieve a win-win situation with community users. Meanwhile, NodeDAO adds an......
1