Tag : Customer Experience

CloudEmpower Helps Battle Bank Launch Customer Service Operations with Amazon Connect
Artificial Intelligence Banking News

CloudEmpower Helps Battle Bank Launch Customer Service Operations with Amazon Connect

EIN Presswire
by EIN Presswire0
Rebuilt contact center integrates with Savana Desktop and establishes a foundation for ex-panded service and conversational AI CloudEmpower, a cloud and customer experience services company, announced its work with Battle Bank to rebuild the bank’s Amazon Connect contact center environment, supporting its February 2026 launch and establishing a foundation for......
Horatio Launches New Campaign to Help Platforms Navigate Changes in Payment Provider Support
Digital Payments Fintech News

Horatio Launches New Campaign to Help Platforms Navigate Changes in Payment Provider Support

PR Newswire
by PR Newswire0
The campaign offers dedicated support teams for billing, disputes, refunds and Tier 1 customer care built around each platform’s brand voice and ready to scale. Horatio, the modern customer experience and business process outsourcing company, announced the launch of a new campaign designed to help marketplaces, vertical SaaS companies and......
Finix Enables Businesses to Deploy Custom Apps on Payment Terminals
Digital Payments News

Finix Enables Businesses to Deploy Custom Apps on Payment Terminals

GlobeNewswire
by GlobeNewswire0
New capability gives businesses complete control over the in-person experience by combining custom workflows and payment processing on a single device Finix, the full-stack payment processor enabling businesses to accept and send payments online and in-store, today announced that customers can now build and deploy custom Android applications directly to......
Lemonade Expands Renters Insurance to Kansas
Finance InsurTech News

Lemonade Expands Renters Insurance to Kansas

PR Newswire
by PR Newswire0
Kansas Renters Can Now Get Fast, Affordable Coverage Starting at $5 Per Month Lemonade, the tech-first insurance company, announced the availability of its renters insurance in Kansas. The expansion gives renters across the state a simple, fast way to get coverage that fits their lifestyles. Lemonade Renters provides flexible coverage......
NAVEX Expands Nira, Bringing Smarter AI to the Customer Support Experience
Compliance management News

NAVEX Expands Nira, Bringing Smarter AI to the Customer Support Experience

EIN Presswire
by EIN Presswire0
NAVEX, the global leader in integrated risk and compliance management software, today announced Nira for Support, extending the capabilities of Nira, the NAVEX Intelligent Response Agent, into the customer support experience. Available within the NAVEX Community, Nira for Support provides customers with a faster, more intuitive way to find answers, receive......
‘hashbank’ named Best New Digital Bank Georgia 2026 by Global Banking & Finance Review
Banking Finance News

‘hashbank’ named Best New Digital Bank Georgia 2026 by Global Banking & Finance Review

EIN Presswire
by EIN Presswire0
Georgia’s rapidly scaling, fully licensed digital bank earns international recognition in the UK publisher’s 2026 awards hashbank has been named Best New Digital Bank Georgia 2026 in the Global Banking & Finance Review Awards, the international awards programme run by UK financial publisher GBAF Publications Ltd. The recognition caps a......
Funding Circle launches a new mobile app, giving FlexiPay and Card customers greater financial control and on the go flexibility
Finance Fintech News

Funding Circle launches a new mobile app, giving FlexiPay and Card customers greater financial control and on the go flexibility

GlobeNewswire
by GlobeNewswire0
Funding Circle, the UK’s leading SME finance platform, launches its new mobile application (“app”). Designed to provide a seamless customer experience, the latest app provides small businesses with a fast, intuitive, and centralised platform to manage their FlexiPay and Card products, from anywhere. Small businesses are operating at pace, and......
McClain Bank Partners with Zelus to Modernize New Account Opening with SNAP
Banking News

McClain Bank Partners with Zelus to Modernize New Account Opening with SNAP

EIN Presswire
by EIN Presswire0
Agreement brings purpose-built automation to McClain Bank’s technology platform, eliminating errors and delivering a faster, more consistent customer experience Zelus Automation Platform today announced a five-year agreement with McClain Bank to deploy SNAP — the Simple New Account Platform — across its branch network. Specifically developed for Jack Henry’s CIF 20/20......
Alorica and Domu Advance AI-Driven Loan Servicing, Delivering Strong Outcomes
Digital Payments Finance News

Alorica and Domu Advance AI-Driven Loan Servicing, Delivering Strong Outcomes

Business Wire
by Business Wire0
Collaboration brings market-leading voice AI into regulated financial environments to improve payment performance, increase customer self-service and achieve operational efficiency Alorica Inc., a global customer experience (CX) leader, announced initial results from its strategic partnership with Domu, a voice AI platform built for regulated, high-volume interactions. The joint initiative deploys......
First Bankers Trust Selects Alacriti To Modernize Loan Payments and Enhance Customer Experience
Digital Payments News

First Bankers Trust Selects Alacriti To Modernize Loan Payments and Enhance Customer Experience

GlobeNewswire
by GlobeNewswire0
Community Bank Selects Orbipay Loan Payments To Strengthen Operational Control and Modernize Loan Servicing First Bankers Trust has transformed its loan payment operations with Alacriti, moving from manual workflows to an automated, integrated platform. Customers can now complete loan payments through self-service Enrolled and Guest Web experiences, with support for......
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