Tag : Customer Experience

Merchants Prioritize Customer Experience Over Effective Fraud Prevention Despite Significant Concern for AI-Enabled Fraud Attacks in Digital Transactions
E-commerce News

Merchants Prioritize Customer Experience Over Effective Fraud Prevention Despite Significant Concern for AI-Enabled Fraud Attacks in Digital Transactions

PR Newswire
by PR Newswire046
New Research from Liminal Forecasts Transaction Fraud Prevention in E-Commerce Market to Grow 11.8% CAGR over the next 4 years, Signaling a Paradigm Shift The rapid growth in e-commerce transactions has brought a concerning uptick of 80% in fraud attempts, driven by advanced AI technologies and first-party fraud attacks, resulting in......
ISG Study: AI, Customer Experience Are Top 2024 Spending Priorities for Banking, Financial Services & Insurance
Artificial Intelligence Fintech News

ISG Study: AI, Customer Experience Are Top 2024 Spending Priorities for Banking, Financial Services & Insurance

Business Wire
by Business Wire070
Speakers from Chubb, Allstate, Nationwide, Credit One Bank, Zions Bancorporation, Everyday Life, Hagerty and more will be featured at the ISG TechXchange: BFSI event, December 5 Banking, financial services and insurance (BFSI) institutions plan to leverage AI and other technologies to meet their top 2024 goals of improving customer experience,......
Skipify Named "The Future Of Payments Infrastructure" As Part Of The Money20/20 Startup Network
Digital Payments News

Skipify Named “The Future Of Payments Infrastructure” As Part Of The Money20/20 Startup Network

PR Newswire
by PR Newswire0148
Skipify, a fintech company, has been recognized as “The Future of Payments Infrastructure” by Money20/20. The distinction was given during a keynote presentation at the Money20/20 USA Conference in Las Vegas, the world’s biggest and most influential gathering of the global money ecosystem. Skipify was also named to Money 20/20’s inaugural list of......
Glia Launches New AI Tools for Financial Institutions
Fintech News

Glia Launches New AI Tools for Financial Institutions

PR Newswire
by PR Newswire0101
Glia expands AI Toolset to help organizations take advantage of generative AI to drive efficiency and improve the CX Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automation on a single platform, is offering new generative AI tools to help financial institutions drive efficiency and improve the customer experience in......
Wolters Kluwer Shares Expertise on Digitized Lending to Bolster Equipment Lease and Financing Processes
Lending News

Wolters Kluwer Shares Expertise on Digitized Lending to Bolster Equipment Lease and Financing Processes

Business Wire
by Business Wire0112
 Digital transformation of paper processes critical for optimizing the customer experience In a space that has experienced a considerable level of digital transformation in recent years, equipment lease and financing firms continue to persist in an over-reliance on paper processes for a number of customer-related transactions. Given increasing customer demand......
Marqeta Survey Finds Consumers Interested in Embedded Finance Offerings
Finance News

Marqeta Survey Finds Consumers Interested in Embedded Finance Offerings

Business Wire
by Business Wire0148
Against this backdrop, consumers surveyed reported growing demand for Accelerated Wage Access: One out of five US consumers said they would give up a full week of paid time off (PTO) if they could get daily access to their wages While financial analysts have downgraded the likelihood of a recession......
Financial Insecurity Begins to Affect Credit Card Customers in Canada, JD Power Finds
Finance Fintech News

Financial Insecurity Begins to Affect Credit Card Customers in Canada, J.D. Power Finds

Business Wire
by Business Wire0112
One-Third of Credit Card Customers Carry Revolving Debt With Canada credit cardholders’ average balance now totaling $2,121 and a majority (52%) of them classified as financially unhealthy, financial stress has become a critical component of the credit card customer experience. According to the J.D. Power 2023 Canada Credit Card Satisfaction......
Big Name VCs Back Startup to Solve a Multi-Billion Dollar Banking Problem
Fintech Startups News

Big Name VCs Back Startup to Solve a Multi-Billion Dollar Banking Problem

PR Newswire
by PR Newswire0174
Illuminate Financial, Madrone Partners, Exor Ventures and others invest in N5  Fintech startup, N5 has secured the backing of a number of high profile investors, on the strength of its potential to save financial institutions billions of dollars a year. U.S. financial institutions lose an estimated $272B each year through inefficiency and missed opportunities......
Startek India Garners Multiple Accolades for Leadership and Inclusion
Banking News

Startek India Garners Multiple Accolades for Leadership and Inclusion

Business Wire
by Business Wire0136
Startek, a global customer experience (CX) solutions provider, proudly unveils a series of accolades that underscore the organization’s resolute commitment to cultivating a diverse, inclusive and empowering corporate ecosystem. Latest Fintech Interview : Global Fintech Interview with Ivan Matviak, Executive Vice President at Clearwater Analytics As a global business with......
Integrity Solutions Identifies Top Banking Issues Based on New Customer Expectations
Banking News

Integrity Solutions Identifies Top Banking Issues Based on New Customer Expectations

GlobeNewswire
by GlobeNewswire0135
Drawing on an aggregate of its work with clients across the banking spectrum, Integrity Solutions has identified the top issues banks are facing, as well as key strategies financial institutions need to put in place to remain competitive and build trust in this ever-changing financial landscape. “Incidents involving banks like......
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