Tag : Customer Experience

Alorica and Domu Advance AI-Driven Loan Servicing, Delivering Strong Outcomes
Digital Payments Finance News

Alorica and Domu Advance AI-Driven Loan Servicing, Delivering Strong Outcomes

Business Wire
by Business Wire0
Collaboration brings market-leading voice AI into regulated financial environments to improve payment performance, increase customer self-service and achieve operational efficiency Alorica Inc., a global customer experience (CX) leader, announced initial results from its strategic partnership with Domu, a voice AI platform built for regulated, high-volume interactions. The joint initiative deploys......
First Bankers Trust Selects Alacriti To Modernize Loan Payments and Enhance Customer Experience
Digital Payments News

First Bankers Trust Selects Alacriti To Modernize Loan Payments and Enhance Customer Experience

GlobeNewswire
by GlobeNewswire0
Community Bank Selects Orbipay Loan Payments To Strengthen Operational Control and Modernize Loan Servicing First Bankers Trust has transformed its loan payment operations with Alacriti, moving from manual workflows to an automated, integrated platform. Customers can now complete loan payments through self-service Enrolled and Guest Web experiences, with support for......
Zemi Acquires Punchwallet, Expanding Footprint in Consumer Loyalty and Fintech Infrastructure
Fintech News

Zemi Acquires Punchwallet, Expanding Footprint in Consumer Loyalty and Fintech Infrastructure

EIN Presswire
by EIN Presswire0
Zemi Capital Partners acquires Austin-based Punchwallet, expanding into consumer loyalty, merchant engagement, and fintech infrastructure. Zemi Acquires Punchwallet, Expanding Its Footprint in Consumer Loyalty and Fintech Infrastructure Zemi Capital Partners has acquired Punchwallet, an Austin, Texas-based startup focused on digital loyalty and customer engagement, in a completed buyout transaction. Punchwallet developed......
Corporate Insight Releases Groundbreaking New Study on AI in Financial Services: Fintech Innovation Surges, Consumer Trust Lags
Fintech News

Corporate Insight Releases Groundbreaking New Study on AI in Financial Services: Fintech Innovation Surges, Consumer Trust Lags

GlobeNewswire
by GlobeNewswire0
New Research Draws on Competitive Intelligence Across 21 Industry Verticals, In-Depth Consumer Interviews and a 2,000-Person Survey to Map What Firms Are Deploying, How Consumers Feel, and Today’s Best Practices for Consumer-Facing AI Corporate Insight (CI), the leading provider of competitive intelligence and customer experience research to the financial services......
The Merchant Risk Council Announces FY26–27 Global Board of Directors Appointments
Digital Payments News

The Merchant Risk Council Announces FY26–27 Global Board of Directors Appointments

EIN Presswire
by EIN Presswire0
The MRC welcomes new global board leaders to help advance collaboration, education, and innovation in payments and fraud prevention. The Merchant Risk Council (MRC), a global non-profit membership association for payments and fraud prevention professionals, is pleased to announce new appointments to its Global Board of Directors for FY26–27. Their......
Manulife Announces Executive Leadership Team Changes
Finance Fintech News

Manulife Announces Executive Leadership Team Changes

PR Newswire
by PR Newswire0
Changes Include Canada Segment, Hong Kong, AI and Data, and Technology and Operations New Team Structure Enables Execution Against Strategic Priorities for Long-term Growth Manulife has announced changes to its executive and senior leadership teams across Canada, Hong Kong, AI and Data, and Technology and Operations to enable sustainable, long-term......
Credit Unions at a Crossroads: Why AI-Driven CX Is Now Mission-Critical
Artificial Intelligence Banking Credit Bureaus Digital Payments Finance Fintech Fintech Funding Guest Posts Technology

Credit Unions at a Crossroads: Why AI-Driven CX Is Now Mission-Critical

Michael Darwal
by Michael Darwal0
Credit unions have long differentiated themselves through trust and personalized service. For decades, that model has worked. Members valued human connection, local presence, and the sense that their financial institution truly understood their needs. Today, that foundation is being tested. Credit unions are entering a defining moment. According to a......
Planet Appoints Brandon Latman Chief Operating Officer of Mortgage Servicing
Finance Mortgage News

Planet Appoints Brandon Latman Chief Operating Officer of Mortgage Servicing

EIN Presswire
by EIN Presswire0
Planet, a leading specialty finance company focused on the servicing, sub-servicing and production of mortgage loans, has tapped Brandon Latman to join the company as Chief Operating Officer of Servicing and Default Operations for the servicing channel. He will focus on performance, scalability and continued delivery of clear, responsive service......
Sycurio Releases New Research on the State of Omnichannel Payments in Enterprise Organizations
Digital Payments Finance News

Sycurio Releases New Research on the State of Omnichannel Payments in Enterprise Organizations

Cision PRWeb
by Cision PRWeb0
Survey of senior enterprise leaders highlights a pivotal shift toward omnichannel payments amid rising costs and regulatory complexity. Sycurio, a global provider of secure, frictionless payment solutions, today announced the release of The State of Omnichannel Payments 2026, a new research report examining how large, consumer-facing enterprises are evolving their......
Root & Freeway Insurance Expand Integrated Coverage Options Through New Partnership
Fintech InsurTech News

Root & Freeway Insurance Expand Integrated Coverage Options Through New Partnership

GlobeNewswire
by GlobeNewswire0
New integration supports a more efficient and flexible insurance experience for customers nationwide. Root, the leading technology company in car insurance, and Freeway Insurance, the nation’s largest personal lines insurance distribution platform,  announced a collaboration designed to expand customer access and enhance the overall insurance experience across Freeway’s national network.......
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