ActionIQ 2022 CX IQ Index Reveals Large Gaps in Companies’ Self-Reported CX Performance & Actual Consumer Experiences
Data Protection and Privacy Top List of Consumers’ Priorities, While Personalization Must Go Beyond the Surface ActionIQ, the leading Enterprise Customer Data Platform (CDP),released the inaugural CX IQ Index, an expansive survey measuring the state of customer experience (CX) from the perspective of both businesses and consumers in the U.S.......
