Search Results for: customer experience.

Ameriprise Financial Named “Top Performer” in Customer Satisfaction Ratings
Fintech News

Ameriprise Financial Named “Top Performer” in Customer Satisfaction Ratings

Fintech News Desk
by Fintech News Desk0
Ameriprise Financial announced that it has been named a top performer in the 2020 Wants & Pricing customer satisfaction report conducted by independent research and benchmarking company Hearts & Wallets. The annual survey asked more than 5,000 households to rate their financial firms based on service dimensions that customers most......
Alfa-Bank Drives Improved Customer Experiences by Leveraging NICE Nexidia's AI-Powered Analytics Solutions
Artificial Intelligence Banking Fintech News

Alfa-Bank Drives Improved Customer Experiences by Leveraging NICE Nexidia’s AI-Powered Analytics Solutions

Fintech News Desk
by Fintech News Desk0
NICE Nexidia Analytics and NICE Quality Central boost customer loyalty, sales and optimal service processes for Alfa-Bank NICE announced that its AI-powered analytics solutions have enabled Alfa-Bank to improve customer experience. Alfa-Bank, one of the largest private commercial banks in Russia, leverages NICE Nexidia Analytics and NICE Quality Central to automatically analyze interactions and identify call......
Tradier Teams With Q.ai, a Forbes Company, to Bring AI and Big Data Analytics to Customers and Retail Investors
Artificial Intelligence Big Data Fintech Investment Services News Trading

Tradier Teams With Q.ai, a Forbes Company, to Bring AI and Big Data Analytics to Customers and Retail Investors

Fintech News Desk
by Fintech News Desk0
Q.ai, a Forbes company, partners with Tradier. Tradier Brokerage is a leading, technology-driven, online broker that offers commission-free equity and subscription-based options trading. Tradier is teaming up with Q.ai, a Forbes company, to bring advanced AI-driven intelligent investing to retail investors. The collaboration aligns with Q.ai’s mission to democratize access to AI and......
Altamaha Bank & Trust Implements SilverCloud’s Consumer Support to Elevate Experience, Engagement for Customers
Fintech Mobile Banking News

Altamaha Bank & Trust Implements SilverCloud’s Consumer Support to Elevate Experience, Engagement for Customers

Fintech News Desk
by Fintech News Desk0
SilverCloud, Inc., the only support solution built exclusively for the financial services industry,announced Altamaha Bank & Trust has implemented the company’s Consumer Support solution to provide customers with 24/7 automated self-service across all digital channels. With this solution, customers are guided through the website, mobile and online banking avenues with......
WISMOlabs and Cashi Partner to Help Subscription Box Retailers Increase Customer Loyalty and Drive More Revenue
Business Fintech News

WISMOlabs and Cashi Partner to Help Subscription Box Retailers Increase Customer Loyalty and Drive More Revenue

Fintech News Desk
by Fintech News Desk0
Now customers can preserve and protect cash flow with Cashi’s intelligent payment processing and WISMOlabs post-purchasing experience. Read More: Celsius Network and Prime Trust partner to secure depositors funds and offer low-cost credit “WISMOlabs and Cashi working together is a win-win for customers in the retail market,” says WISMOlabs CEO and......
World FinTech Report 2020: FinTech Collaboration Is Even More Essential Now for Banks to Achieve Customer-Centricity
Banking Fintech News

World FinTech Report 2020: FinTech Collaboration Is Even More Essential Now for Banks to Achieve Customer-Centricity

Fintech News Desk
by Fintech News Desk0
Banks that collaborate, embrace Open X and transform into Inventive Banks are most likely to prosper Capgemini and Efma  published the World FinTech Report 2020 revealing that despite a widening gulf between traditional banks on one side and BigTechs and challenger banks on the other, traditional banks have an opportunity to thrive in......
Fintech Mobile Banking News

New LMN Customer Portal Technology Changes the Way Landscapers Run Their Business, Improves Customer Service

Fintech News Desk
by Fintech News Desk0
Quality customer service can make or break some businesses. B2B Landscape business management company LMN launches a new customer portal to help business owners improve their customer relationships and increase efficiency and cash flow. The Customer Portal enables users to accept credit card payments, allow online invoice payments, share job......
Rappi Partners With Arcus to Deliver Digital Banking Services, Providing Customers With More Financial Control From Home
Business Fintech Mobile Banking News

Rappi Partners With Arcus to Deliver Digital Banking Services, Providing Customers With More Financial Control From Home

Fintech News Desk
by Fintech News Desk0
Rappi is leveraging Arcus’ fintech platform to give customers a way to manage their payments without leaving home during the COVID-19 crisis Arcus, the platform making fintech possible for everyone, is partnering with Rappi, Latin America’s leading on-demand delivery startup, for their new payment app, RappiPay. Powered by Arcus, RappiPay......
Australian Neobank, Xinja, Helps Transform Customer Experience With Box
Fintech Mobile Banking News

Australian Neobank, Xinja, Helps Transform Customer Experience With Box

Fintech News Desk
by Fintech News Desk0
Box, a leader in cloud content management, announced that Xinja – a leading Australian neobank – has chosen Box to enhance its customer interactions via the Xinja mobile application. Xinja customers’ bank statements and account data will now be delivered through a portal which is powered by Box’s cloud Platform.......
Finn AI, an AI-powered Chatbot Platform for Banks Finds Financial Contact Centers Overburdened by “Routine” Tasks
Artificial Intelligence Banking Fintech News

Finn AI and Zendesk Integration Enables AI-Powered Digital Self-Service for Banking Customers

Fintech News Desk
by Fintech News Desk0
Finn AI, the world’s leading AI-powered conversational banking technology provider announced its listing on the Zendesk,Marketplace and its new pre-configured integration with Zendesk Chat. Read More: GlobalFintechSeries Interview with Raymond Wyand, CEO & Co-founder at gini “We’re delighted to welcome Finn AI to the Zendesk Marketplace as the first banking-specific conversational AI......
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