Tag : Customer Experience

Build Hyper-Personalized Fintech Experiences with Velmie
Banking Fintech News

Build Hyper-Personalized Fintech Experiences with Velmie

Fintech News Desk
Velmie, a banking technology provider, released its brand new front end technology framework to enable hyper-personalized experiences for banks and fintechs. Recent studies, including one conducted by Epsilon, reveal that 80% of consumers are more likely to purchase from brands that provide personalized experiences. Additionally, a staggering 90% of consumers......
CSI Opens Outsourced Call Center for End Users, Expanding Customer Service Capabilities for Banks
Fintech News

CSI Opens Outsourced Call Center for End Users, Expanding Customer Service Capabilities for Banks

Business Wire
CSI Call Center delivers streamlined customer service to save banks time and resources while assisting account holders’ complex and immediate inquiries CSI, a leading provider of end-to-end fintech and regtech solutions, announced the launch of its new Call Center, an outsourced customer service capability available to NuPoint core banking customers.......
Discover Online Savings Account Ranks First for Customer Satisfaction in Direct Banking Study by J.D. Power
Analytics Banking News

Discover Online Savings Account Ranks First for Customer Satisfaction in Direct Banking Study by J.D. Power

Business Wire
Discover’s Online Savings Account ranked #1 in customer satisfaction in the J.D. Power 2023 U.S. Direct Banking Satisfaction Study with a score of 748, which is 30 points higher than the segment average and more than 10 points higher than the second placed bank. “It is extremely rewarding to receive this recognition......
B2B Cloud Featured Fintech Primers

Google FinOps And The Future Of Cloud Financial Operations

Pooja Choudhary
Let’s Discuss Cloud FinOps. It’s an organizational structure and cultural transformation that integrate technology, finance, and business to promote financial accountability and hasten the realization of company value through cloud transformation. FinOps is an evolving cloud financial management discipline and cultural practice that enables organizations to get maximum business value......
BajajCapital Introduces All-Encompassing App for Seamless Investing
Investment Services News

BajajCapital Introduces All-Encompassing App for Seamless Investing

BajajCapital aims to redefine Customer Experience with the launch of their new App BajajCapital, a pioneer in financial services is delighted to announce the launch of its new mobile application designed to revolutionize the way INDIA invests. The BajajCapital App provides a comprehensive investment experience by offering a complete 360......
Eltropy Launches New Video Banking Deployment Models for an Immersive In-brand Customer Experience
Artificial Intelligence Banking Featured News Technology

Eltropy Launches New Video Banking Deployment Models for an Immersive In-brand Customer Experience

Sudipto Ghosh
Eltropy now offers a range of new Video Banking use cases including fraud prevention – and new deployment models including In-branch Video, Remote Video, mobile app integration and more Eltropy, a leading digital conversations platform for community financial institutions, announced it has added new use cases . These include fraud......
Owners Bank Announces Ecosystem of Strategic Fintech Partners Fueling “No BS” Banking
Banking News

Owners Bank Announces Ecosystem of Strategic Fintech Partners Fueling “No BS” Banking

Business Wire
Brings together five best-in-class expert vendors who simplify the banking experience for small business owners and sole proprietors Owners Bank, a new digital bank created to meet the unique needs of small business owners, announced its technology stack of partners that are working together to make banking as seamless as......
Morgan Stanley Capital Partners Acquires RowCal
Investment Services News

Morgan Stanley Capital Partners Acquires RowCal

Business Wire
Investment funds managed by Morgan Stanley Capital Partners (“MSCP”), the middle-market focused private equity team at Morgan Stanley Investment Management, have acquired RowCal. MSCP is partnering with the current management team led by CEO Jake Christenson, who founded the business in 2018. Headquartered in Minneapolis, Minn., RowCal is a provider......
Majesco Expands Partnership with One Inc Delivering Digital Payments for Claims for P&C
Digital Payments InsurTech News

Majesco Expands Partnership with One Inc Delivering Digital Payments for Claims for P&C

Business Wire
Majesco, a global leader of cloud insurance platform software for insurance business transformation, announced a new digital payment offering for Majesco Claims for P&C customers. This new out-of-the-box integration with One Inc ClaimsPay, offers fast and secure digital claims payments through the customers’ preferred channels and methods. This expands an......
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