Big Bank Investments in Mobile Apps Pay Dividends as Customer Volume Shifts to Digital, J.D. Power Finds
Smaller, Regional Banks Still Playing Catch-Up on Digital; Credit Card Issuers Maintain Status Quo A record two-thirds (67%) of U.S. retail bank customers used their bank’s mobile app during the past year—an increase of seven percentage points from 2020—and a record 41% of bank customers are now classified as digital-only.......