Finn AI, an AI-powered Chatbot Platform for Banks Finds Financial Contact Centers Overburdened by “Routine” Tasks
Finn AI, the world’s leading AI-powered conversational banking technology provider, announces the findings from its research report: What’s My Password? Customers Ask the Simplest Things: https://resources.finn.ai/Whats-My-Password-White-Paper-Press that analyzes customer service requests for banks. The research found that nearly 80% of customer call drivers are basic service requests, with the most common......