Tag : customer concerns

Navigating the CX Challenge: Despite Companies' Increased Tech Investments, Consumer Impatience Grows
Fintech News

Navigating the CX Challenge: Despite Companies’ Increased Tech Investments, Consumer Impatience Grows

PR Newswire
Almost half of consumers are willing to spend more for an improved customer experience, according to Broadridge’s 6th Annual CX and Communications Survey Amid uncertain economic environment and companies’ increasing dependence on technology to provide customer service, consumer patience has dwindled with the rate of consumers who feel that companies need......
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