Tag : CX in banking

The Banking Technology That’s Cutting Down Wait Times for Customers
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The Banking Technology That’s Cutting Down Wait Times for Customers

Rohit Bhosale
Over the past few years, we’ve seen tremendous innovation of banking technology across the banking sector. With headlines of bricks and mortar branches diminishing, the emergence of new challenger banks has piled the pressure on financial firms to elevate their digital customer experience (CX). The industry has responded by investing......
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