Tag : customer experience management

OvationCXM Releases 2022 Financial Services CXM Impact Report Evaluating Customer Experience With Financial Institutions
Banking News

OvationCXM Releases 2022 Financial Services CXM Impact Report Evaluating Customer Experience With Financial Institutions

Fintech News Desk
The study notes an overwhelming frustration facing business owners during their banking experience OvationCXM, a global leader in customer experience management (CXM), announces the findings of its 2022 Financial Services CXM Impact Report. The company surveyed 4,073 business owners and operators in Q4 to uncover significant pain points that they......
Perch Insights Closes $2.9M Seed Funding on Proven Business Intelligence Solution for Customer Experience Management
E-commerce Fintech News

Perch Insights Closes $2.9 Million Seed Funding on Proven Business Intelligence Solution for Customer Experience Management

Fintech News Desk
Early success with large FinTech and e-Commerce clients prompts spin-off from Full Potential Solutions Inc. Perch Insights closed on a $2.9 million seed funding round from individual investors to expand its software as a service (Saas) product that provides data-driven insights for customer experience (CX) leadership teams to increase customer lifetime......
How Uncertainty Breeds Creativity within the Banking Industry
Banking Big Data Guest Posts Insights

How Uncertainty Breeds Creativity within the Banking Industry

Rohit Bhosale
When the COVID-19 pandemic hit, the banking industry was thrown into a higher pace of digital transformation than it had ever experienced before. The need to keep up with digital-first incumbents had been present for many years but with the world in a lockdown, the challenge was heightened. This giant......
The Banking Technology That’s Cutting Down Wait Times for Customers
Banking Guest Posts Insights

The Banking Technology That’s Cutting Down Wait Times for Customers

Rohit Bhosale
Over the past few years, we’ve seen tremendous innovation of banking technology across the banking sector. With headlines of bricks and mortar branches diminishing, the emergence of new challenger banks has piled the pressure on financial firms to elevate their digital customer experience (CX). The industry has responded by investing......
Alida
Analytics News

Alida Brings Deeper AI, Analytics, and CXM Integrations to Fall 2021 Product Release

Fintech News Desk
The Alida TXM platform enhances capabilities in customer, employee, product, and brand experiences for its 165M users Alida, a visionary leader in Total Experience Management (TXM),  delivered its Fall 2021 product release. Alida brings new capabilities in customer experience (CX), employee experience (EX), product experience (PX), and brand experience (BX).......
Alida Secures US$10 Million Debt Facility From Comerica Bank
Banking Business News

Alida Secures US$10 Million Debt Facility From Comerica Bank

Fintech News Desk
The debt facility provides working capital funds to enable Alida’s growth strategy Alida, creator of the world’s first CXM & Insights Platform has secured a US$10 million debt facility from Comerica Bank. The financing was provided by Comerica Bank’s Technology and Life Sciences Division. The funds provide Alida with access......
KUBRA Continues to Improve Payment Experiences with Mastercard Bill Pay Exchange
Digital Fintech News

KUBRA Continues to Improve Payment Experiences with Mastercard Bill Pay Exchange

Fintech News Desk
KUBRA partners with Mastercard to expand customer choice by offering a new payment solution through the bank bill payment channel. KUBRA, a leading provider of customer experience management solutions for some of the largest utility, insurance, and government entities, continues to grow its expansive network of payment channels by integrating......
SoftBank Extends Partnership With Medallia
Business Fintech News

SoftBank Extends Partnership With Medallia

Fintech News Desk
Medallia, Inc., (NYSE: MDLA), the global leader in customer experience management, today announced it has extended its partnership with SoftBank Corp as the telecommunications company continues to improve the customer experience for its more than 46 million mobile subscribers. Read More: NICE Actimize Announces ENGAGE LIVE, The Largest Virtual Financial......
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