Tag : GenZ customers

Why Wooing Gen Z Helps Banks and Fintechs Win
Banking Commerce Guest Posts Insights

Why Wooing Gen Z Helps Banks and Fintechs Win

Sagar Rajgopal
CX trends in banking have changed considerably over the last few years, accelerated by the pandemic. Customer service has become an increasingly important part of this market shift, so much so that financial institutions and digital banking challengers need to think strategically about their customer service function in order to......
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