Tag : J.D. Power

Huntington Ranks Highest in Customer Satisfaction with Consumer Banking in the North Central Region in the J.D. Power 2021 US Retail Banking Satisfaction Study
Banking Mobile Banking News

Huntington Ranks Highest in Customer Satisfaction with Consumer Banking

Fintech News Desk
by Fintech News Desk0
Award reflects Huntington’s commitment to taking care of and looking out for customers and delivering exceptional customer satisfaction during height of COVID-19 pandemic Huntington Bank has claimed the highest ranking in Customer Satisfaction with Consumer Banking in the North Central Region of the J.D. Power 2021 U.S. Retail Banking Satisfaction Study,......
Credit Card Companies’ Support for Small Businesses During COVID-19 Not Enough to Drive Customer Satisfaction, J.D. Power Finds
Business Fintech News

Wealth Management App Use Surges Among Investors But Satisfaction Lags, J.D. Power Finds

Fintech News Desk
by Fintech News Desk0
Wealth management mobile apps have emerged as a go-to resource for investors during the COVID-19 pandemic, but despite substantial growth in app utilization, customer satisfaction lags other industries and firms have failed to leverage the potential of these digital tools to drive greater interaction with advisors. According to the J.D.......
Credit Card Companies’ Support for Small Businesses During COVID-19 Not Enough to Drive Customer Satisfaction, J.D. Power Finds
Business Fintech News

Credit Card Companies’ Support for Small Businesses During COVID-19 Not Enough to Drive Customer Satisfaction, J.D. Power Finds

Fintech News Desk
by Fintech News Desk0
Significant efforts by credit card issuers to support their small business customers with late payment forgiveness, waived charges and community initiatives during the COVID-19 pandemic have failed to drive strong customer satisfaction, loyalty or brand advocacy. According to the J.D. Power 2020 U.S. Small Business Credit Card Satisfaction Study,SM released today,......
Credit Card Companies’ Support for Small Businesses During COVID-19 Not Enough to Drive Customer Satisfaction, J.D. Power Finds
Fintech News

Digital Adoption Rises Nearly 20% for Insurance Claims, J.D. Power Finds

Fintech News Desk
by Fintech News Desk0
New J.D. Power Study Finds Satisfaction Improving as Customers Increase Use of Digital Channels Insurance claimants’ use of digital technologies continues a rapid march forward. That’s the lesson property and casualty (P&C) insurers are learning as claimants have ramped up use of digital channels throughout the claims process during the......
J.D. Power Collaborates with Notarize to Enable Fully Digital Purchase Experience
Fintech News

J.D. Power Collaborates with Notarize to Enable Fully Digital Purchase Experience

Fintech News Desk
by Fintech News Desk0
As consumers search for more touchless options to complete legal transactions, J.D. Power and Notarize are collaborating to introduce J.D. Power Notarize Now, a product effectively streamlined to save time and money for auto dealers and insurers to conduct remote identity verification and transaction completion. Read More: Westpac Group sells Strategic......
Banking Fintech News

Customers Losing Faith in Credit Card Issuers as COVID-19 Pandemic Lingers, J.D. Power Finds

Fintech News Desk
by Fintech News Desk0
American Express Ranks Highest in Overall Customer Satisfaction among National Credit Card Issuers; Regions Bank Ranks Highest among Regional Bank Issuers U.S. credit card customers appear to be losing faith that their card issuers will be there for them when they need it most as the COVID-19 pandemic continues to......
American Express Commits $2.5M to “100 for 100” Program to Invest in the Future of Black Women Entrepreneurs in the U.S.
Fintech News

American Express Ranks No. 1 In J.D. Power Customer Satisfaction Study Among National Credit Card Issuers

Fintech News Desk
by Fintech News Desk0
American Express is the highest ranked national credit card issuer in the J.D. Power 2020 U.S. Credit Card Satisfaction Study, the company announced Thursday. With a score of 838, American Express outranked the national average by 28 points, according to J.D. Power. Read More: Curb Debuts Taxi PaaS Solution with......
J.D. Power Collaborates with Notarize to Enable Fully Digital Purchase Experience
Artificial Intelligence Fintech Investment Services News

Investment in Technology Key to Winning War for Financial Advisor Talent, J.D. Power Finds

Fintech News Desk
by Fintech News Desk0
Wealth management firms have been making huge investments in new advisor workstation technologies designed to coalesce market data, client information, account servicing tools and AI-powered analytics into a single interface. According to the J.D. Power 2020 U.S. Financial Advisor Satisfaction StudySM, released today, the successful execution of that investment will......
Bank and Credit Card Provider Investments in Easy-to-Use Digital Tools Pay Off, J.D. Power Finds
Banking Fintech Investment Services News

Bank and Credit Card Provider Investments in Easy-to-Use Digital Tools Pay Off, J.D. Power Finds

Fintech News Desk
by Fintech News Desk0
During the height of the COVID-19 pandemic, 37% of retail bank customers said they were using their bank’s mobile app more frequently than ever before, and 48% said their preferred means of depositing a check during that period was via mobile phone. Years of digital investments are paying off as......
Truist Insurance Continues Its Expansion with the Acquisition of Insurtech Wellington
Fintech Mobile Banking News

BB&T now Truist Named No. 1 Mobile Banking App Among National U.S. Banks by J.D. Power

Fintech News Desk
by Fintech News Desk0
Truist Financial Corporation announced that BB&T now Truist has earned the number one ranking in the J.D. Power 2020 U.S. Banking Mobile App Satisfaction Study SM among national U.S. banks. After evaluating the ten largest U.S. national banks mobile banking apps, U by BB&T now Truist’s mobile banking app rose to the top spot......
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