Tag : managing director of financial services intelligence

Financially Stressed Canadians Expect Banks to Provide Guidance but Turn to AI for Advice, JD Power Finds
Banking Finance News

Financially Stressed Canadians Expect Banks to Provide Guidance but Turn to AI for Advice, JD Power Finds

Business Wire
by Business Wire0
RBC Ranks Highest in Banking Advice and Financial Health Support; CIBC Ranks Highest in Credit Card Financial Health Support More than half (52%) of Canadians are considered financially vulnerable or stressed Canadians seek a mix of short-term guided solutions with long-range planning Two in five Canadian (41%) AI users utilize......
Retail Banks Expand Financial Advice but Struggle to Drive Sustained Customer Engagement, JD Power Finds
Banking Finance News

Retail Banks Expand Financial Advice but Struggle to Drive Sustained Customer Engagement, JD Power Finds

Business Wire
by Business Wire0
Bank of America, Capital One and American Express Each Rank Highest in Respective Segment 47% of customers recall receiving advice from their bank, but long-term engagement remains inconsistent Fewer than one in six bank customers are aware that new financial health and support resources are being introduced Top-ranked banks connect......
1