Collaboration integrates PayNearMe’s PayXM™ platform into SST’s ecosystem to power more flexible, configurable and secure payment capabilities
Alorica Inc., a global customer experience (CX) leader, announced at SFVegas, a new partnership with PayNearMe, integrating the PayXM™ platform into Alorica Financial’s Systems & Services Technologies (SST) ecosystem. The partnership enhances Alorica’s end-to-end loan servicing and collections business by enabling more payment options through seamlessly connected experiences directly within servicing workflows. Backed by Alorica’s 25+ years of experience, SST manages $70 billion in primary and backup portfolio servicing with a 96% client retention rate, and a global infrastructure built to deliver customer‑centric service at scale.
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“We continue to invest in best-in-class technology partners that elevate the value we bring to our clients and adapt to our consumers’ changing needs,” said Jay King, President of Alorica Financial. “Payments are a pivotal point in the servicing journey, and integrating PayNearMe into our SST delivery model allows us to offer a more modern, convenient and intelligent payment experience that improves operational efficiency and increases customer satisfaction.”
Supported by 600+ loan servicing specialists and 32,000 financial professionals across three continents, SST combines advanced automation, omnichannel customer engagement, and one of the industry’s most robust compliance frameworks so that lenders could deploy modern servicing experiences with speed and confidence. The partnership strengthens the payments component of the offering, giving lenders greater flexibility and convenience at every borrower touchpoint. Powered by the PayXM™ platform, SST now supports debit, credit, ACH, cash and leading digital wallets including Apple Pay, Cash App Pay, Venmo, PayPal and Google Pay, while preserving continuity across IVR, digital and live agent environments. The result is a smoother and more resilient payment process that reduces friction, safeguards portfolio performance and adapts as payment behaviors evolve.
“Managing payments requires more than just processing transactions—it demands actively orchestrating and improving the entire payment lifecycle,” said Michael Kaplan, Chief Revenue Officer, PayNearMe. “Through Payment Experience Management, lenders can accelerate payments, improve borrower satisfaction and reduce total cost of acceptance, driving stronger financial and customer outcomes.”
Alorica selected PayNearMe as its strategic partner to further deliver operational and financial impact, leveraging the company’s Payment Experience Management approach to strengthen payment performance and servicing resilience. This gives lenders greater visibility and control across channels and tender types, enabling active management of the full payment experience. Seamless, connected payment experiences supported by intelligent routing and enterprise-grade safeguards will help ensure continuity, drive efficiency and lower total cost of acceptance.
With more than $50 billion in payments processed annually and 20,000 businesses leveraging its platform, PayNearMe brings proven scale and reliability to Alorica’s operations. Together, the companies are delivering a more connected, holistic approach to managing the end-to-end payment experience that helps lenders enhance borrower engagement, improve repayment performance and operate more efficiently.
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