Only available within Glia Banker, new and highly tunable response modes allow banks and credit unions to offer even more natural interactions at the topic level, giving them precision control over AI banking experiences while still preventing AI hallucination, prompt injection and other banking risks
Glia, the #1 banking AI platform, announced three new response modes for Glia Banker, the voice and digital AI agent trusted by over 700 financial institutions. The new response modes allow financial institutions to decide how flexible they want their agentic AI responses to be, based on the specific task at hand. This allows financial institutions to adopt agentic AI at their pace, with a risk profile that isn’t all-or-nothing. By inviting conversational freedom for discussion topics where it adds value and strictly securing high-stakes topics where there is zero tolerance for variability, banks and credit unions can offer a more natural Glia Banker experience while containing risk exactly where it matters.
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“Banking interactions sit on a spectrum, not a binary,” said Justin DiPietro, co-founder and chief strategy officer at Glia. “The risk profile of a wire transfer is fundamentally different from a branch location query — and the experience a customer or member expects reflects that. We built these modes because banking is inherently high-stakes, but leaders are eager to deploy AI that fuels growth. We wanted financial institutions to have access to the most beneficial parts of generative AI — contextual flexibility and creativity — when and where they want it, without sacrificing the institutional controls and data security built directly into Glia’s platform. That way, they can spend less time managing risk and more time deciding how to reinvest the efficiency gains from AI.”
Rather than forcing a one-size-fits-all approach across every customer or member interaction, Glia Banker now includes three configurable interaction styles designed to safely contain up to 80% of inquiries so frontline teams can focus on relationship building and personalized service:
- Strict Mode is the trusted Glia Banker experience more than 700 banks and credit unions rely on today, delivering responses exactly as approved within an institution’s knowledge bank. Responses in Strict Mode are protected by Glia’s contractual guarantee against AI hallucinations and prompt injection attacks.
- Rephrase Mode adapts institution-approved responses to reflect customers’ own language and context. The wording becomes more conversational, but the AI never introduces information beyond the original approved source.
- Compose Mode allows Glia Banker to generate responses in real time using a variety of institution-designated content, which can include policy documents, product information and approved knowledge articles. Even so, Compose Mode remains grounded exclusively in this institution-approved content — never drawing from the open internet or unrestricted large language models.
“Every institution wants to fuel growth and strengthen service with AI,” DiPietro said. “But every institution has a different risk appetite — and that appetite often varies down to individual topics and themes. The same institution that wants their AI to be completely generative when responding to questions about travel — adding in language like ‘enjoy your trip’ or ‘London is beautiful this time of year’ — often still wants their AI to respond to loan inquiries with 100% compliance-approved responses. That’s why we’re comfortable calling Glia AI the most agentic banking AI platform available — because we decided years ago what banking-grade AI requires for a regulated institution and we built the platform that way.”
However institutions choose to deploy Glia Banker — leveraging their preferred combinations of Strict, Rephrase and Compose Modes across inbound service channels and outbound campaigns — every interaction feeds a single, unified intelligence layer. By capturing context across both AI and human conversations, the Glia platform helps institutions break down functional reporting silos, drive bottom-line impact, and ensure every team is empowered to have empathetic, personalized conversations that fuel growth.
This innovation underscores Glia’s mission to help community and regional institutions compete with megabanks and fintechs. By equipping banks and credit unions with greater flexibility and control over how they deploy agentic AI, Glia ensures they can drive efficiencies and growth while protecting their institutions and account holders.
“Banking AI is the great equalizer, and regional and community institutions are already using it to protect their biggest competitive differentiator: personalized service and relationships,” said Dan Michaeli, co-founder and CEO of Glia. “But as institutions scale AI across every inbound, outbound and procedural banking workflow, they want to maintain granular controls over how and where it is used. Response modes give them that control. We’re giving banking leaders the confidence they need to own their AI strategy and chase asset growth at a scale they’ve never seen before.”
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