Author : Point B - 2 Posts - 0 Comments
Point B is a consulting company dedicated to helping organizations with critical initiatives in the areas of customer engagement, growth investments, workforce experience and operations excellence.

Embracing The Practical Power Of A Target Operating Model

Point B
Authored By Mike Lee and Edward Dellheim, Point B A year into the COVID-19 pandemic, financial services firms are looking beyond the steps they’ve already taken to cut costs and preserve cash. It’s becoming increasingly clear that most can’t just wait out this crisis by trimming around the edges. Additionally,......

Consider Effortless Customer Experiences to Boost the Bottom Line

Point B
Banks are facing unprecedented disruption from all directions. Leverage this disruption to gain a competitive advantage through innovative customer interactions.  Social distancing and the effects of COVID-19 have required multiple organizations to rethink and, in some cases, accelerate their customer experience initiatives. Financial services firms are no different. Moving forward,......