Author : Sagar Rajgopal

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Co-Founder/ President/ Chief Customer Officer at Ubiquity Global Services. As President and Chief Customer Officer at Ubiquity, Sagar Rajgopal is responsible for overall revenue growth and client success through bespoke solution design, CX management, and business transformation strategies that help digital banks and fintechs lower costs and mitigate risks while increasing customer satisfaction.

Why Wooing Gen Z Helps Banks and Fintechs Win

Sagar Rajgopal
by Sagar Rajgopal0
CX trends in banking have changed considerably over the last few years, accelerated by the pandemic. Customer service has become an increasingly important part of this market shift, so much so that financial institutions and digital banking challengers need to think strategically about their customer service function in order to......
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