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Black Knight Strengthens Ties with Quicken Loans to Offer Advanced Customer Service Solutions

Black Knight Strengthens Ties with Quicken Loans to Offer Advanced Customer Service Solutions

A major provider of integrated software, data and analytics solutions, Black Knight, Inc., extended partnership with Detroit-based Quicken Loans. This collaboration comes in the wake of Quicken Loans extending its contract for Black Knight’s MSP servicing system which plans to add numerous Black Knight solutions to its suite of products after buying out the source code for Quicken Loans’ “Cyclops” mortgage servicing CRM software. The software will contain highly personalized information about loans, homes, and neighborhoods.

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The software will allow a customer service rep to present refinance and home equity opportunities to borrowers by accessing the home’s value. Professionals would be enabled to offer an omni-channel customer experience, in a way and at the time the customer wants to interact. This will further enhance borrower relationships and lead to better retention figures. Anthony Jabbour, CEO of Black Knight, Inc. said that the firm’s focus has always stayed on innovating with pace and acquiring the right technologies when appropriate in order to help its clients accelerate time to market.

“We share a common vision with Quicken Loans for the future of customer service, and by building upon its proven platform, we are able to accelerate the delivery of this powerful solution. Quicken Loans has been a long-time client, and we are excited to broaden our relationship with them,” Anthony said.

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With a history of using technology to make the mortgage process easier for the clients, Quicken Loans has been offering mortgages online since the late ’90s. A few years ago, it introduced a first fully digital mortgage experience, “Rocket Mortgage” which powers 98% of the loans originated by the firm.

The CEO of Quicken Loans, Jay Farner said that the acquisition serves as a proof of the innovation and power of the tech team at Quicken Loans and that the focus is always on providing simpler, more transparent, and an exceptional CX. “Our success comes from groundbreaking technology and the streamlined processes it can provide. We are looking forward to Cyclops benefiting even more consumers with the industry-leading client service the tool can facilitate,” Jay added.

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