Partnership to accelerate digital transformation of municipal services, increase access, and improve engagement for local taxpayers and utility customers
InvoiceCloud, an EngageSmart solution for online bill payment services, announced a strategic partnership with ESC Partners (ESC) to bring digital payment solutions to municipal tax collection and utility services. The partnership leverages InvoiceCloud’s cloud-based payment and engagement solutions with ESC’s hands-on integration, implementation, support, and services to help municipal and public service organizations streamline operational efficiency, improve customer engagement, and increase city and utility revenue.
ESC Partners, a member of the Oracle Partner network, was recently selected by the City of Dothan, Alabama for a $12M digital transformation initiative, which incorporates the integration of streamlined digital services including simplified digital permit processing, and improved employee self-services. A key feature of the project is the implementation of new online payment and account management solutions from InvoiceCloud.
“We’re thrilled to be partnering with ESC Partners,” says Invoice Cloud President Tom Griffin. “This is an important recognition for our SaaS technology platform, which is now being used by more than 1,700 government entities. Additionally, this is an important win for City Governments, Investor-Owned Utilities (IOUs) and Public Owned Utilities (POUs) working with ESC to streamline their operations and provide their citizens and customers a more engaging and secure payment experience.”
The ESC Partners and InvoiceCloud partnership will include integration with ESC’s suite of digital solutions including Utiliprise to bring online bill pay and management services contributing to added benefit, operational efficiencies, and improved customer experience to ESC customers in public utilities and municipal operations.
“As an organization who is the front-runner in Oracle Customer Cloud Service (CCS) implementations globally, we were seeking a teammate who is aligned with our pace and view of the future. We are both evolutionary catalysts in our respective fields and this partnership is ultimately a big win for our customers,” said RJ Kumar, CEO of ESC Partners. “We are privileged to have a partner like InvoiceCloud who is ahead of the curve in delivering stellar service and current technology addressing these objectives that is also complementary to our culture and offerings.”