KeyBank has continued its journey in creating a seamless client experience with another important technology investment. Working with nCino, Inc., a pioneer in cloud banking and digital transformation solutions, KeyBank Business Banking relationship managers will now be able to see a client’s banking information through a streamlined platform, allowing them to meet client needs and address questions faster than ever in an end to end process.
KeyBank has worked with nCino to supply this platform to multiple parts of the bank since 2015. Now, the nCino Bank Operating System will be utilized by KeyBank for small business banking clients. This will create greater transparency and visibility of each client’s financial wellness journey, along with better, faster client experience.
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“Supporting our small business clients involves a greater banking experience than ever before, and that includes giving a full spectrum of their financial picture,” said Amy Brady, KeyBank Chief Information Officer and Executive Vice President. “Using the nCino platform, we are able to give small business owners a greater comprehension of where they stand in ways that can prepare them for what lies ahead. Many small businesses are back on their feet while others are still finding their way forward through this pandemic.”
Facing the continued Covid-19 pandemic, business owners have a desire to understand their broader financial picture, in part to prepare for any additional economic downfalls or surprises. Looking ahead to the new year, 42% of business owners in a KeyBank survey say they are looking to prioritize financial planning and spend management. 26% say they plan to prioritize loan management.
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