New platform brings simpler payments, greater financial visibility, stronger security, and Spanish-language banking into one streamlined experience.
Red Rocks Credit Union launched a new digital banking experience built around a straightforward goal: make managing money easier, faster, and more secure for members.
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The new platform brings payments, external accounts and transfers into one place, gives members more control over their cards and account security, provides free access to credit scores and financial insights, and expands digital banking functionality in Spanish.
In an internal survey fielded in July 2026, members ranked enhanced online payments and transfers and fraud and security alerts as the two most-requested technology improvements, each selected by 41 percent of respondents.
“We didn’t start with technology. We started with what our members told us was getting in their way,” said Darius Wise, President and CEO of Red Rocks Credit Union. “The result is a digital experience that makes the things people do every day easier and more secure, while giving members more control over how they manage their money. Technology should remove friction, not create more of it.”
What Members Asked For, Now Built In
Payments and transfers in one place. Members can manage payments, transfers and bill pay through a simplified experience, including moving funds between financial institutions without trial deposits or waiting periods.
More ways to send and receive money. Zelle® provides a fast, reliable way to send and receive money with friends, family, and other people you know and trust, even if the recipient banks elsewhere, directly from the Red Rocks Credit Union digital banking platform.
More security, without more hassle. Enhanced login protections and two-factor authentication add another layer of account security while keeping access straightforward.
A clearer view of their financial lives. Members get free credit score access and ongoing alerts, plus tools to monitor spending and set financial goals. Members can also link accounts at other financial institutions through a secure, easy connection.
Card controls on demand. Members can turn cards on or off, report a card lost or stolen, request replacements, set travel notices, and file disputes directly through digital banking.
Alerts that work the way members want them to. Customizable, real-time notifications help members stay on top of balances and account activity through their preferred communication channel.
Digital banking in Spanish. Account navigation, dashboards, and other digital banking functionality are available in Spanish, with translations developed in-house by Spanish-speaking Red Rocks team members.
Tested Before Launch
Before rolling the platform out to members, Red Rocks Credit Union began with an internal pilot among employees and later expanded testing to employees’ families. The phased rollout gave the credit union an opportunity to identify friction, gather feedback and refine the experience before launch.
“The feedback throughout our pilot was overwhelmingly positive,” said Sierra Montegna, director of operations at Red Rocks Credit Union. “Members of our test group appreciated how intuitive the new experience was and how much easier it made everyday banking tasks. We also used their feedback to make refinements before launch, so we could deliver a platform that truly reflects what our members need.”
The launch builds on the technology partnership Red Rocks Credit Union announced with Alkami in September 2025, which added Alkami’s Digital Banking Solution and Data and Marketing Solution to Red Rocks’ existing Onboarding and Account Opening Solution.
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