CSS IMPACT, the leading provider of AI-driven debt collection financial ecosystem solutions, through its specialized division, ImpactAI Solutions, is thrilled to announce the launch of groundbreaking advancements within the IMPACT Enterprise Debt Collections Software Suite: the Interactive Voice AI Smart Collectors, Ava and Ivan. These state-of-the-art AI-powered agents are set to revolutionize the debt collection industry by speaking 40+ languages and offering seamless, compliant, and highly efficient automated communication and payment solutions.
Redefining AI-Driven Collections
ImpactAI presents Ivan – the Interactive Smart AI Collector, an advanced AI-driven collector designed to optimize debt collections efforts, Ava – the AI Client Services Agent, dedicated to enhancing client services interactions. Together, they empower collection agencies by revolutionizing both inbound and outbound engagement through cutting-edge artificial intelligence.
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- Automate Payment Plans & Settlements: Ivan, the Interactive Smart AI Voice Collector, is designed to negotiate, arrange settlements, and process payments with unprecedented accuracy and strict adherence to compliance standards.
- Ensure Regulatory Compliance: Every interaction conforms to Reg-F, PCI, TCPA, and CFPB regulations, ensuring that all communications are legally compliant and financially sound.
- Enhance Client Engagement: Ava, the AI Client Services Agent, acts as a virtual concierge welcoming clients by name, and managing inquiries typically handled by live client service representatives.
- Enable Seamless Multi-Channel Communication:Â During conversations, Ava can instantly send texts or emails with documents, media, and reports in response to inquiries, on command.
- Optimize Workforce Automation: The AI-powered system reduces reliance on human agents, increasing operational efficiency while maintaining a human-like conversational experience.
Transforming Collections with AI Interactive Voice Smart Collector
The AI Collector Copilot Assistant from ImpactAI: This transformative new tool revolutionizes real-time debt management by providing collectors with Live AI-Driven Copilot assistance, delivering instant insights, automation, and support. Key features include:
- Call Sentiment Analysis: Analyzes debtor emotions during calls to facilitate more effective negotiations.
- Automated Workflows: Workflow-driven click-to-dial features enforce PCI and Reg-F compliance.
- Seamless CRM Integration: AI-generated transcripts and call summaries are automatically integrated into CRM systems to streamline account servicing.
Experience Ivan in Action
Visit ImpactAI.cloud, click the “Try Me” button, and start a live conversation today.
Ivan can be easily added to your website or portal with a “Call Me” button, capturing all communication consents prior Ivan calls the debtor.
A New Era for Debt Collection & Financial Services
“The future of collections is AI-driven, and our Interactive Voice AI Smart Collectors are transforming how agencies and financial institutions manage debt recovery,” stated Carl Briganti, President and CEO of CSS, Inc. “With Ava and Ivan, we deliver a fully autonomous yet remarkably human-like experience that scales up your workforce, enhances compliance, and boosts customer satisfaction.”
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