One Inc, a digital payments platform provider for the insurance industry, is pleased to announce Canal Insurance Company (Canal) has selected the One Inc Digital Payments Platform for both inbound premium and outbound claims payments.
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Based in Greenville, South Carolina, Canal has offered commercial auto liability, truckers’ general liability, physical damage, and cargo coverages for over 80 years. Historically, Canal utilized the basic payment functionality inherent to the company’s core administration system. The increasing need for more robust digital payment capabilities prompted the search for a technology partner able to provide a full inbound payment solution.
“We had planned to modernize our payments system as part of our ongoing commitment to providing an exceptional customer experience, and One Inc’s solution had the expansive features and functionality we were looking for,” said Kevin Brannon, vice president and chief technology officer for Canal. “We appreciated their focus on service, knowledge of the insurance payments ecosystem, as well as flexibility to phase in the integrations according to our schedule.”
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The One Inc Digital Payments Platform handles premiums and claims payments, optimizes the user experience with a self-service portal, and accommodates modern payment options with a virtual wallet. By providing options for multiple channels, and taking payments in those same channel conversations, the One Inc Digital Payments Platform delivers significant digital engagement capabilities.
“We are pleased to be Canal’s digital payments partner,” said Christopher W. Ewing, president and CEO of One Inc. “We are committed to using our technology and industry expertise to create a frictionless premium and claims payment experience for Canal’s customers and look forward to a long and productive partnership.”
