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First Service Credit Union Goes Live with Array of Access Softek Digital Banking Products to Improve Digital Experience

First Service Credit Union Goes Live with Array of Access Softek Digital Banking Products to Improve Digital Experience

In keeping with its mission of providing financial services that enhance members’ lives, Houston-based First Service Credit Union ($793 million in assets) selected and implemented omnichannel digital banking platform provider Access Softek’s suite of digital banking solutions. The solution suite aims to bring the next generation digital banking services to the credit union’s 66,000 members.

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Seeing the need for innovative and seamless digital banking services, First Service Credit Union now utilizes Access Softek’s Orpheus Omnichannel Digital Banking platform, Real-Time Fraud Control, EasyVest robo-advisor, ChatBot and Biometric Authentication Manager.

“After surveying our online banking options, we chose Access Softek because of the innovative solutions they have created for credit unions like us. Of all the partners we considered, Access Softek had the most diverse set of solutions that help us achieve our mission of putting members first,” said David Bleazard, president and CEO of First Service Credit Union. “Our implementation with Access Softek was the best we’ve experienced. It was fast and simple – so simple that even with a tight schedule, we were able to make 20 custom applications with Access Softek’s software development kit. We are thrilled with the level of ease and customization we’ve been able to achieve.”

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This suite of products enables First Service to create a superior digital experience across a variety of different channels:

  • Morpheus reimagines the dated online banking experience, transforming it into a contemporary environment facilitating innovative capabilities such as omnichannel biometric login and powerful, yet intuitive, core functionality.
  • EasyVest robo-advisor integrates with Morpheus, enables the member access to a one-of-kind automated investment solution with deposit minimums as low as $200.
  • ChatBot uses machine learning algorithms to enable First Service members to receive answers quickly and easily to common questions.
  • Biometric Authentication Manager verifies the member’s identity through facial recognition or fingerprint scanning, in five seconds or less, when interacting over these digital channels and AI powered Real-Time Fraud Control learns each user’s behavior and reacts to stop potential fraud before it happens.

“First Service has grown from $80 million to $800 million in assets as a result of its persistent focus on providing the best technology to members. For 10 years, Access Softek has been an active partner with First Service on their journey of dramatic and successful growth,” said Chris Doner, founder and CEO of Access Softek. “This significant expansion of our relationship with First Service is an important acknowledgement of the leading position of our products in the industry and will continue to place First Service at the forefront of innovation in the financial world.”

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