Solution helps both servicers and homeowners maximize mortgage value in $11 trillion industry
Haven, the homeownership platform that unlocks value for mortgage servicers and subservicers, announced that it has raised $8 million in Series A funding, led by Fifth Wall with participation from Fidelity National Financial, RWT Horizons, and 1Sharpe Ventures. The round brings total funding to date to $13.5 million and includes existing investors Conversion Capital, BoxGroup, AME Cloud Ventures, and Operator Partners. The capital will be used for hiring and to accelerate product development.
“Haven’s team has the combination of expertise in home finance and customer experience to build loyalty into this industry, and we look forward to their continued success.”
Mortgage servicers have traditionally been an invisible player in the mortgage infrastructure, despite being responsible for moving $88 billion monthly and handling the most critical transactions for homeowners and lenders alike, including:
- Collection and remit of payments
- Evaluation of income assets, credit and debt
- Coordination of mortgage refinancing and new origination
- Reporting of property taxes and insurance premiums
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Haven elevates mortgage servicers from back office payment processors by enabling them to deliver ongoing value to homeowners. By advising on and providing access to additional products such as insurance, solar upgrades, and HELOCs, mortgage servicers can help homeowners meet their financial goals while gaining access to new revenue streams that are increasingly important as mortgage origination volumes drop to 25-year lows. As both homeowners and servicers have become more educated about their options, Haven has experienced rapid adoption of its platform with:
- 800,000+ homeowners live
- Cross-sell partners across 4 verticals, including: home insurance, auto insurance, life insurance, and home equity lending
- Integrations with 6 of the top 50 servicers in the U.S.
“At Haven we believe that an educated homeowner is a confident and valuable one. However, while lenders, servicers, realtors, and home services vendors all interact with homeowners today, none have built a great relationship or add tangible, accessible value,” said Haven CEO, Jonathan Chao. “Education is critical to building personal credit, surfacing what options are available, and understanding how to best take advantage of them. We’re aiming to take a similar approach at Haven by helping servicer partners understand what to include in their portfolio of services, how those services benefit homeowners, and how to best reach those homeowners with the services they actually need, at costs that save them real money.”
Haven was founded in 2020 by Nipun Kant, Jonathan Chao and Aditya Acharya, following careers scaling personal finance and cloud computing technologies at Credit Karma, Plaid, and Cloudera. With the size of the U.S. mortgage industry representing $11 trillion across 53 million households, the trio saw an opportunity to accelerate the engagement and adjust marketing strategies that mortgage servicers have historically pursued offline via mailers, telemarketing, and banner advertisements that were not only not working, but negatively impacting their target audiences’ perception of the mortgage industry.
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Haven’s technology, which can be white-labeled, is integrated with leading subservicers, and with the platform, holders of mortgage servicing rights become advisors through a new marketing channel with real engagement. Haven also gives homeowners a single destination for their needs so they can save money, better understand equity, and make strides toward realizing long-term financial goals.
With this funding round, Sarah Liu, Partner at Fifth Wall, joins Haven’s Board of Directors. “Haven will transform the mortgage servicing and consumer finance landscape and help servicers improve the homeowner experience by cutting out the noise and customizing offerings with relevant, helpful services and tools,” said Liu. “Haven’s team has the combination of expertise in home finance and customer experience to build loyalty into this industry, and we look forward to their continued success.”
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