ENACOMM, a FinTech enablement company equipping credit unions with affordable solutions that empower them to compete with the technology offerings of the largest financial institutions, was selected by Nevada-based Elko Federal Credit Union to provide members with the opportunity to manage their financial accounts and transactions using voice banking technology and advanced, intelligent Interactive Voice Response (IVR). The deal was signed at this month’s 2020 Corelation Client Conference.
“We prove our commitment to premier service by continually investing in the member experience,” said John Kelly, CEO of Elko FCU. “We chose to partner with ENACOMM for our technology needs, because we’re confident that their next-generation solutions will help Elko FCU continue to exceed the expectations of our members, as we’ve been doing since 1960.”
Through the agreement, ENACOMM’s intelligent IVR and voice banking will be available to Elko FCU members. ENACOMM’s hosted, dynamic IVR system for personalized and truly intelligent customer interactions is part of the ENACOMM Financial Suite (EFS). Its Virtual Personal Assistant (VPA) is ENACOMM’s voice banking solution for financial institutions’ self-service users that works with popular digital voice assistants, such as Amazon Alexa and Google Home. Using ENACOMM’s hosted systems, a properly authenticated user can confidently conduct secure banking transactions and gain virtually full access to their financial accounts—with the sound of their voice.
One in three Americans now use a smart speaker, according to the 2020 Smart Speaker Consumer Adoption Report.
“Core to our mission, ENACOMM is passionate about helping community financial institutions maintain and grow their market share,” commented ENACOMM CEO Michael Boukadakis. “To ensure our technology is affordable and accessible, we deliver our offerings as hosted, monthly services and embrace open APIs so they work with dozens of core solutions.”
Today, ENACOMM services over 50 credit union customers of Corelation. As a Certified Partner of Corelation, which is a provider of credit union core processing solutions, ENACOMM is recommended to all new Corelation customers for its platform that supports intelligent member self-service, operational efficiency and fraud detection and prevention.