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Financial Institutions Can Connect with Consumers via Conversational Banking Capability from Fiserv

Fiserv Selected to Further Bank of Queensland’s Digital Strategy

Virtual Banking Assistant incorporates industry-leading technology from Clinc

Financial institutions can engage consumers in new ways with a just-launched conversational banking capability from Fiserv, a leading global provider of financial services technology solutions. This solution speaks to the way people want to interact , relying on natural language to enable a range of digital banking experiences.

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Financial institutions can engage consumers with a new conversational banking capability from @Fiserv that speaks to the way people want to interact today. Virtual Banking Assistant incorporates conversational AI technology from @ClincAI.

Virtual Banking Assistant from Fiserv, which incorporates ground-breaking conversational AI technology from Clinc, enables banks and credit unions to have more effective online conversations with their customers, a complementary alternative to face-to-face customer interactions and a key component of a holistic customer experience.

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Virtual Banking Assistant allows people to interact with their financial providers digitally as if they were speaking with another person. Consumers can ask about account and financial information, search for past transactions, view bills and more with real-time, contextual responses and the option to be transferred to live support when needed. In this way, customers get the support they expect easily and without waiting in a queue. In addition, the platform can provide actionable, proactive insights to help guide future spending and saving.

“Conversational banking is a natural evolution of the digital banking experience, for many customers and many types of interactions,” said Bob Meara, senior analyst at Celent. “More people are looking to engage via these types of technologies, and financial institutions are increasingly looking to deliver them. The potential benefits are huge in terms of time savings and convenience for customers and cost savings and customer satisfaction for institutions.”

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