FinancialForce integration removes manual processes, speeds project times and improves billing efficiencies
FinancialForce, provider of the only modern ERP suite and the #1 professional services automation (PSA), announced that call-center software leader Five9 saved more than 300,000 hours of non-billable time and gained $2.5 million in revenue due to productivity increases since implementing FinancialForce PSA in mid-2019. The improvements also set the stage for Five9 to help its customers quickly transition to remote workforces during the COVID pandemic.
Read More: Hummingbird Raises $8.2M To Automate Financial Compliance Technology
Five9 adopted FinancialForce PSA to meet the demands of a workforce experiencing 40% year-over-year growth, and to reduce staff time spent on non-billable activities that cut margin. Five9’s previous PSA had failed to scale and automate manual processes. The company chose FinancialForce PSA, natively built using Salesforce, for its ability to connect the front and back office to eliminate process gaps and data leakage. FinancialForce allowed Five9 to bring revenue and cost signals together for visibility that supports better decisions.
Read More: Thimble Launches Certificate Manager to Improve Oversight of Vendor Insurance Policies
Professional services teams quickly adopted the solution as part of their daily work in Salesforce, and now use FinancialForce to create projects as soon as opportunities are moved into Salesforce. Teams calculate project length and can determine how to accelerate projects for efficiency, client satisfaction, and faster revenue recognition. Automatic integration allows data to flow through FinancialForce PSA into Five9’s billing platform. Employees tie to the expense platform so that their charges are automatically billed to customer accounts.
“As we near the one-year mark, we are amazed at how far we’ve been able to come with FinancialForce and can attest that their PSA solution is the right fit for a services and people-centric company like Five9,” said Tony Sorensen, Vice President and Head of IT at Five9. “We saved thousands of hours and millions of dollars within six months of going live. Not only are we now running a more predictable and profitable business, but we have enhanced our ability to be customer-centric.”
Read More: Alithya Launches AI-FI Trade Surveillance Solution Powered by Microsoft Azure
