Search Results for: Customer Satisfaction

Mobiquity Digital Opportunity for Credit Unions Report Reveals Opportunity to Capture Larger Customer Base by Enhancing Digital Tools
Banking Digital News

Mobiquity Digital Opportunity for Credit Unions Report Reveals Opportunity to Capture Larger Customer Base by Enhancing Digital Tools

Fintech News Desk
by Fintech News Desk0
The Digital Opportunity for Credit Unions Report uncovers how digital experiences are driving customer loyalty and what it will take for them to switch banking institutions Mobiquity, a digital consultancy that designs and delivers innovative digital products and services for the world’s leading brands, released results of The Digital Opportunity......
Clickatell’s “Chat 2 Pay” Enables Brands to Extend Digital Commerce Offering with Secure, Effortless Payments in Chat Channels
Commerce News

99% of Customer Service Executives Recognize Using Chat with Customers Strengthens Customer Experience

Fintech News Desk
by Fintech News Desk0
Clickatell’s new Chat Commerce Trends Report finds 88% of CX leaders agree that using chat channels for payments will help meet revenue goals Clickatell, CPaaS innovator and Chat Commerce leader, launches its latest Chat Commerce Trends Report, revealing 99% of customer service executives recognize benefits to using chat with customers......
Banks Recast Mobile Banking with a Customer-First Strategy and Omnichannel Support
Mobile Banking News

Banks Recast Mobile Banking with a Customer-First Strategy and Omnichannel Support

Fintech News Desk
by Fintech News Desk0
Keynova Group Releases Semi-Annual Mobile Banker Scorecard Results Keynova Group, the principal competitive intelligence source for digital financial services firms, announced the results of the Q1 2022 edition of its semi-annual Mobile Banker Scorecard. For the second time in a row, U.S. Bank earned top honors for its mobile banking......
Zappix Extends its Reach in FinTech; Signs New Customers for Digital Payments
Digital Payments News

Zappix Extends its Reach in FinTech; Signs New Customers for Digital Payments

Fintech News Desk
by Fintech News Desk0
The leading Visual Self-Service solutions provider has signed new customers for its Digital Payments solution and announced multiple new payment gateway integrations as it expands its reach in FinTech Zappix, the leading Visual Self-Service solutions provider, has signed new customers for its Digital Payments solution and announced multiple new payment......
Hastings Direct Pioneers New, Customer-Centred Approach to Buying Insurance Online
Commerce E-commerce News

Hastings Direct Pioneers New, Customer-Centred Approach to Buying Insurance Online

Fintech News Desk
by Fintech News Desk0
Wunderman Thompson Commerce, the leading global eCommerce consultancy, has partnered with UK insurance provider, Hastings Direct, on their digital transformation journey to redefine the way customers buy car insurance online. The new website supports Hastings Direct’s brand message to offer customers a simple and straightforward approach to buying insurance. The......
PARTS iD, Inc. Optimizes Customer Experience with Expanded ‘Shop by Service Type’ Functionality
Commerce E-commerce News

PARTS iD, Inc. Optimizes Customer Experience with Expanded ‘Shop by Service Type’ Functionality

Fintech News Desk
by Fintech News Desk0
The search functionality found exclusively on CARiD.com now includes vehicle-specific product groupings for more than 500 repair tasks; made possible through the company’s robust vehicle fitment data and service type classifications PARTS iD, Inc., the owner and operator of, among other verticals, “CARiD.com,” a leading digital commerce platform for the......
Small Business Satisfaction With Merchant Services Providers Surges, Led By Big Banks, J.D. Power Finds
Banking Business News

Small Business Satisfaction With Merchant Services Providers Surges, Led By Big Banks, J.D. Power Finds

Fintech News Desk
by Fintech News Desk0
-Long live credit cards, debit cards and digital wallets! With paper currency now used in just 19% of consumer payments, and use of payment cards, electronic payments and mobile payment apps surging, small businesses are increasingly reliant on a strong relationship with their merchant services payment processor. According to the......
Bank of Baroda Embraces Digital Innovation, Improves Customer Service with NCR ATM as a Service
Banking News

Bank of Baroda Embraces Digital Innovation, Improves Customer Service With NCR ATM as a Service

Fintech News Desk
by Fintech News Desk0
NCR’s end-to-end solution will transform nearly half of the bank’s ATM fleet Bank of Baroda, one of India’s largest banks, was looking to quickly increase efficiencies, implement the latest digital technology and deliver a more connected customer experience. With these goals in mind, it selected NCR Corporation (NYSE: NCR), a global enterprise......
Wealthify Creates Richer Customer Interactions With Talkdesk Contact Centre Solution
Fintech Investment Services News

Wealthify Creates Richer Customer Interactions With Talkdesk Contact Centre Solution

Fintech News Desk
by Fintech News Desk0
Award-winning UK online investment service leverages advanced call capabilities and performance monitoring to boost customer experience Talkdesk, Inc., a global cloud contact centre leader for customer-obsessed companies, has been selected by digital investment service Wealthify to provide a cloud contact centre solution that will enable customers to engage more quickly and easily......
Customer Onboarding Innovator Rocketlane Closes $18 Million Series A Funding Round
Fintech Fintech Funding News

Customer Onboarding Innovator Rocketlane Closes $18 Million Series A Funding Round

Fintech News Desk
by Fintech News Desk0
Only seven months after launch, Rocketlane receives investment to accelerate product offerings and market expansion efforts Rocketlane, a purpose-built customer onboarding platform that helps businesses accelerate their time-to-value, boost customer satisfaction, and reduce churn, announced that it has closed a $18 million Series A funding round. Latest Fintech Insights: Ara Partners Promotes James......
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