Search Results for: Customer service

Gilded Automates Crypto Billing With Recurring Invoices
Banking Fintech News

goMoxie Survey Finds Financial Services Customers are Struggling to Complete Basic Tasks Online and on Mobile

Fintech News Desk
by Fintech News Desk0
“Many financial services companies have been overwhelmed with online inquiries since the pandemic began, which in turn has put more pressure on delivering a differentiating digital customer experience” goMoxie®, the leading provider of customer guidance solutions, today released new research showing that people are struggling to complete basic tasks using......
Perception Gap Between Banks and Corporate Customers in Payment Services Highlights Opportunity for Continued Innovation
Banking Fintech News

Perception Gap Between Banks and Corporate Customers in Payment Services Highlights Opportunity for Continued Innovation

Fintech News Desk
by Fintech News Desk0
Today, Bottomline and Strategic Treasurer released the results of the 2020 B2B Payments Survey. Results show a perception gap between banks and corporate respondents, with the potential to close that gap appearing in banks’ investments in payment solutions. The data also shows rising fraud concerns, increasing perceptions of vulnerability in......
PSCU to Leverage FICO Customer Communications Services to Build Leading Fraud Alert Solution for Credit Unions
Fintech News

PSCU to Leverage FICO Customer Communications Services to Build Leading Fraud Alert Solution for Credit Unions

Fintech News Desk
by Fintech News Desk0
PSCU, the nation’s premier payments credit union service organization (CUSO), announced today that it will begin using FICO  Customer Communications Services (CCS) to build a cutting-edge fraud alert program that will notify members of potential fraud quickly, in the channel best suited for the member, and in a secure way that......
Nium Names Frederick Crosby as New Chief Revenue Officer
Banking Fintech News

Nium Set To Improve Services To Customers In Brazil And Turkey

Fintech News Desk
by Fintech News Desk0
Open banking is transforming financial ecosystems all over the world. Since the European directive on digital payment services (PSD2) came into force on 2018, Europe has seen benefits for customers and businesses alike. Consumers have been given more control over the data and access to third party service providers, while businesses have......
Aria Systems Provides Billing and Monetization Solutions to ServiceNow Customers
Fintech News

Aria Systems Provides Billing and Monetization Solutions to ServiceNow Customers

Fintech News Desk
by Fintech News Desk0
Joins workflow company’s expanding ecosystem of strategic technology partners to bring industry-leading billing with initial focus on communications providers Aria Systems, the leader in helping enterprises grow subscription and usage-based revenue, today announced that the company has joined the ServiceNow Partner Industry Solution Program. Aria’s cloud billing and monetization platform will be......
Artificial Intelligence InsurTech News

ConTe.it Expands Guidewire Relationship to Enhance Claims Service for Customers

Fintech News Desk
by Fintech News Desk0
Italian insurance brand selects Guidewire for increased productivity and scalability, and to position for the future ConTe.it, a motor insurance brand, and Italian subsidiary of Admiral Group, and Guidewire Software, Inc. (NYSE: GWRE), the platform general insurers trust to engage, innovate, and grow efficiently, today announced that ConTe.it has selected additional......
iOPEX Technologies Launches Work at Home Agents (WAHA) for Customer Management Services
Fintech News

iOPEX Technologies Launches Work at Home Agents (WAHA) for Customer Management Services

Fintech News Desk
by Fintech News Desk0
A resilient business model that provides flexibility to meet changing demands iOPEX Technologies, a global business operations and technology services provider, has launched Work At Home Agents model for contact center operations. The offering provides omni-channel customer support to organizations with a strong requirement of flexible workforce for seasonal ramps and services......
New Report from iProov: U.S. Banks Prioritize Security at the Expense of the Customer Experience
Business Fintech News

iProov Partners With RegTech Specialist NorthRow to Improve Customer Due Diligence in the Property, Professional Services and Fintech Sectors

Fintech News Desk
by Fintech News Desk0
iProov, the world leader in spoof-resistant biometric authentication technology, announced its partnership with RegTech specialists, NorthRow. The move sees iProov expand its growing partner network and extend its services into the property, professional services and FinTech sectors. NorthRow’s deployment of iProov’s technology will enable a broad range of regulated organisations......
Bitrue & Legend Trading Bring OTC Services to the Masses Smooth On-Ramping for Customers Available Now
Cryptocurrency Fintech News Trading

Bitrue & Legend Trading Bring OTC Services to the Masses Smooth On-Ramping for Customers Available Now

Fintech News Desk
by Fintech News Desk0
Leading financial services platform Bitrue announced a partnership with Legend Trading which will enable Bitrue to offer fiat OTC services for users worldwide. This feature is the latest in a series of innovative services provided by Bitrue, who now provides a comprehensive suite of features to function as a one-stop......
Rackspace Technology and Collinson Transition Australia’s Largest Bank to the Cloud to Improve Customer Experience
Business Fintech News

Deluxe and Fiserv Launch Merchant Services Offerings for Deluxe Small Business Customers

Fintech News Desk
by Fintech News Desk0
Merchant services from Fiserv, including the market-leading Clover® point-of-sale platform, are now available to Deluxe small business customers Deluxe, a Trusted Business Technology company, and Fiserv, a leading global provider of payments and financial services technology, announced a new relationship to bring merchant services to Deluxe small business customers. Deluxe......
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