Search Results for: Customer service

Rappi Partners With Arcus to Deliver Digital Banking Services, Providing Customers With More Financial Control From Home
Business Fintech Mobile Banking News

Rappi Partners With Arcus to Deliver Digital Banking Services, Providing Customers With More Financial Control From Home

Fintech News Desk
by Fintech News Desk0
Rappi is leveraging Arcus’ fintech platform to give customers a way to manage their payments without leaving home during the COVID-19 crisis Arcus, the platform making fintech possible for everyone, is partnering with Rappi, Latin America’s leading on-demand delivery startup, for their new payment app, RappiPay. Powered by Arcus, RappiPay......
Finn AI, an AI-powered Chatbot Platform for Banks Finds Financial Contact Centers Overburdened by “Routine” Tasks
Artificial Intelligence Banking Fintech News

Finn AI and Zendesk Integration Enables AI-Powered Digital Self-Service for Banking Customers

Fintech News Desk
by Fintech News Desk0
Finn AI, the world’s leading AI-powered conversational banking technology provider announced its listing on the Zendesk,Marketplace and its new pre-configured integration with Zendesk Chat. Read More: GlobalFintechSeries Interview with Raymond Wyand, CEO & Co-founder at gini “We’re delighted to welcome Finn AI to the Zendesk Marketplace as the first banking-specific conversational AI......
Westbrook Builds Highly Customer Centric Service Platform for Bank ABC's New Digital, Mobile-Only Bank 'ila' on Salesforce Service Cloud
Banking Fintech News

Westbrook Builds Highly Customer Centric Service Platform for Bank ABC’s New Digital, Mobile-Only Bank ‘ila’ on Salesforce Service Cloud

Fintech News Desk
by Fintech News Desk0
Westbrook develops highly customer centric CRM and service platform on Salesforce Service Cloud for Bank ABC’s digital, mobile-only bank – ‘ila’ to roll out from Bahrain across multi territories in MENA. Westbrook was engaged by Bank ABC to build out a highly customer centric platform on Salesforce Service Cloud to both act......
Financial services organisations struggling to utilize customer data
Big Data News Risk Management

Financial services organizations struggling to utilize customer data

Fintech News Desk
by Fintech News Desk0
New research reveals a breakdown between Chief Data Officers and Legal Departments A disconnect exists between the goals of Chief Data Officers (CDOs) within financial services organizations and their legal departments when it comes to repurposing data for secondary use, according to new research released today. Based on the views......
Centage Introduces New Services Offerings to Guide Customers Towards Intelligent Planning
Banking Business Fintech News

Centage Introduces New Services Offerings to Guide Customers Towards Intelligent Planning

Fintech News Desk
by Fintech News Desk0
Centage Corporation,the leading provider of cloud financial software that transforms how businesses budget, forecast, analyze and report, announced a set of new planning services to provide customers a guided turn-key experience. The new services pair a certified Planning Maestro consultant from Centage with customers through the entire implementation, setup, go-live......
Fortimize Partners with Jitterbit to Provide Fast Track Integration Solutions for Financial Services Customers
Banking Fintech Fintech Radar Fintech Startups News

Fortimize Partners with Jitterbit to Provide Fast Track Integration Solutions for Financial Services Customers

Fintech News Desk
by Fintech News Desk0
Jitterbit’s Enterprise API Integration Platform Helps Customers Streamline Salesforce Integration Processes to Drive Business Growth Jitterbit, the API transformation company, and Fortimize, a Salesforce Platinum Consulting Partner for financial services clients, announced a new strategic partnership. The partnership enables Fortimize to provide integration to its fast track solution for banks and......
MoneyGram Launches Innovative MoneyGram FastSend Service Enabling Customers to Send Money Directly to a Phone Number
Banking Fintech News

MoneyGram Launches Innovative MoneyGram FastSend Service Enabling Customers to Send Money Directly to a Phone Number

Fintech News Desk
by Fintech News Desk0
The Latest Customer Experience Innovation as Part of the Company’s Digital Transformation Significantly Simplifies the User Experience MoneyGram International, Inc., a global leader in cross-border P2P payments and money transfers, announced the launch of MoneyGram FastSend, a new service through which consumers can send money quickly and easily to their......
Three Ways AI Enables Personalized and Engaging Customer Experiences in Financial Services
Artificial Intelligence Guest Posts

Three Ways AI Enables Personalized and Engaging Customer Experiences in Financial Services

Dr. Marlene Wolfgruber
by Dr. Marlene Wolfgruber1
A lot of data would be useless without context. Many words in the human language have multiple meanings, making it hard to understand individual phrases without being aware of its context (where it was said, from whom, what prompted its delivery). Think about the term “bank” within the context of......
Sentry Bank Selects CSI’s Core Services to Drive Customer Engagement, Support P2P Transactions and Enhance Digital Capabilities
Banking News

Sentry Bank Selects CSI’s Core Services to Drive Customer Engagement, Support P2P Transactions and Enhance Digital Capabilities

Fintech News Desk
by Fintech News Desk0
St. Joseph, Minn.-based Sentry Bank ($223 million in assets) selected Computer Services, Inc., a leading provider of financial technology solutions, as its new core processing partner and provider of digital banking solutions for customers. The full-service community bank implemented CSI’s NuPoint core processing solution along with a suite of digital banking tools,......
Total Expert Reports a 9.6% Lift in Lead-to-Applications for Financial Services Customers Using New "Focused View" Feature
Banking Fintech Investment Services News

Total Expert Reports a 9.6% Lift in Lead-to-Applications for Financial Services Customers Using New “Focused View” Feature

Fintech News Desk
by Fintech News Desk0
Initial Market Testing Shows That the Latest Update Has Increased Lead-To-Application Conversions by More Than Double the Initial Benchmark Total Expert, the leading marketing and customer engagement technology platform for banks, lenders, and financial services, announced a dramatic improvement in lead-to-application conversion rates for early adopters of a new feature......
1