Search Results for: Customer service

iLending, National Leader for Refinancing Car Loans, Named #1 for Customer Service by LendingTree
Finance News

iLending, National Leader for Refinancing Car Loans, Named #1 for Customer Service by LendingTree

Fintech News Desk
by Fintech News Desk0
Company credits easy, transparent process, knowledgeable Team Members, and strong network of lenders for accolade. iLending, a national leader in automotive refinancing, has been named LendingTree’s #1 Customer Service provider for the 1st Quarter of 2022 in the automotive category. Besting dozens of competitors in this category, this announcement marks the 3rd time......
Glia Acquires Finn AI to Deliver Turnkey Banking Virtual Assistants for Enhanced Digital Customer Service
Finance News

Glia Acquires Finn AI to Deliver Turnkey Banking Virtual Assistants for Enhanced Digital Customer Service

Fintech News Desk
by Fintech News Desk0
Finn AI’s state-of-the-art Conversational AI solution and deep financial services expertise complement Glia’s industry-leading DCS platform Glia, the leading provider of Digital Customer Service, has acquired Finn AI, the premier AI-powered chatbot platform for banks and credit unions. The deal aims to mainstream virtual assistants for financial services companies by making......
Digital Banking and Payments Start-up Revolut Partners with Vonage to Improve Customer Service Experience
Fintech Startups News

Digital Banking and Payments Start-up Revolut Partners with Vonage to Improve Customer Service Experience

Fintech News Desk
by Fintech News Desk0
 Revolut, which already uses the Vonage SMS API for customer authentication, will benefit from a fully-integrated experience and single source of customer support Vonage a global leader in cloud communications helping businesses accelerate their digital transformation, announced that global financial super app Revolut has selected the Vonage Contact Center (VCC) for Salesforce solution......
Clickatell’s “Chat 2 Pay” Enables Brands to Extend Digital Commerce Offering with Secure, Effortless Payments in Chat Channels
Commerce News

99% of Customer Service Executives Recognize Using Chat with Customers Strengthens Customer Experience

Fintech News Desk
by Fintech News Desk0
Clickatell’s new Chat Commerce Trends Report finds 88% of CX leaders agree that using chat channels for payments will help meet revenue goals Clickatell, CPaaS innovator and Chat Commerce leader, launches its latest Chat Commerce Trends Report, revealing 99% of customer service executives recognize benefits to using chat with customers......
Glia Teams with Twilio to Address the Rapidly Growing Need for Digital Customer Service in Financial Services
Banking Finance News

Glia Teams with Twilio to Address the Rapidly Growing Need for Digital Customer Service in Financial Services

Fintech News Desk
by Fintech News Desk0
Enhances SMS solutions for banks, credit unions, insurers, and lenders Glia, the leading provider of Digital Customer Service (DCS), has enhanced its rich messaging solution powered by Twilio for communicating with customers and members. Twilio, the world’s leading customer engagement platform, is supporting Glia’s mission of providing banks, credit unions,......
Bank of Baroda Embraces Digital Innovation, Improves Customer Service with NCR ATM as a Service
Banking News

Bank of Baroda Embraces Digital Innovation, Improves Customer Service With NCR ATM as a Service

Fintech News Desk
by Fintech News Desk0
NCR’s end-to-end solution will transform nearly half of the bank’s ATM fleet Bank of Baroda, one of India’s largest banks, was looking to quickly increase efficiencies, implement the latest digital technology and deliver a more connected customer experience. With these goals in mind, it selected NCR Corporation (NYSE: NCR), a global enterprise......
From Customer Service To Complex Banking Tasks" DeepBrain AI Implements Ai Human Technology Into KB Kookmin Bank
Artificial Intelligence Banking News

From Customer Service To Complex Banking Tasks” DeepBrain AI Implements AI Human Technology Into KB Kookmin Bank

Fintech News Desk
by Fintech News Desk0
– Contactless counseling service tailored to the COVID-19 situation and significant reduction in waiting time – Provides information on financial products, branch information, weather and instructions on how to use banking devices within the branch – Maximizing user experience with natural gestures such as hand movements and head nods DeepBrain......
International Survey Probes Into the Future of Customer Service, Considers Consumer Preferences Versus Contact Center Strategies
Digital Payments Fintech News

International Survey Probes Into the Future of Customer Service, Considers Consumer Preferences Versus Contact Center Strategies

Fintech News Desk
by Fintech News Desk0
PCI Pal survey compares opinion between consumers and contact center professionals in the UK and USA Having surveyed nearly 3000 consumers and contact center professionals in both the UK and USA, research commissioned by PCI Pal, the global cloud provider of secure payment solutions for business communications, has found that 61%......
Glia and Zensar Partner to Help Financial Institutions and Insurance Providers Enhance Customer Service
InsurTech News

Glia and Zensar Partner to Help Financial Institutions and Insurance Providers Enhance Customer Service

Fintech News Desk
by Fintech News Desk0
Partnership to enable organizations to take a digital-first approach to customer service Glia, a leading provider of Digital Customer Service, announced that they have formed a strategic partnership with Zensar, a leading experience engineering and technology solutions company, to jointly offer Zensar’s digital transformation services and Glia’s platform. By bringing together Glia’s......
Glia Announces Entrance into Q2's Enterprise Business Development Reseller Program, Offering Q2 Clients a Fully-Integrated Digital Customer Service Solution
Banking Fintech Mobile Banking News

Glia Announces Entrance into Q2’s Enterprise Business Development Reseller Program, Offering Q2 Clients a Fully-Integrated Digital Customer Service Solution

Fintech News Desk
by Fintech News Desk0
Fintechs expand relationship, empowering banks and credit unions to reimagine customer service for a digital world Glia, a leading provider of Digital Customer Service, and Q2 Holdings, Inc., a leading provider of digital transformation solutions for banking and lending, announced that they have expanded their partnership to provide one-stop-shopping for Q2 clients.......
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