Search Results for: customer experience.

Frost Bank Improves Customer Experience with Atomic Direct Deposit Switch
Banking News

Frost Bank Improves Customer Experience with Atomic Direct Deposit Switch

Business Wire
by Business Wire0
Atomic is excited to announce its collaboration with San Antonio-based Frost Bank, a top 50 financial institution with 185 branch locations across Texas. Incorporating Atomic into its operations will help Frost achieve its goals of improving customer satisfaction and making banking more accessible for all. Frost will be using Atomic’s solution for direct......
Retail-Bank-Customer-Satisfaction-Holds-Steady-but-Trust-Declines,-J.D.-Power-Finds
Banking Fintech News

Retail Bank Customer Satisfaction Holds Steady but Trust Declines, J.D. Power Finds

Business Wire
by Business Wire0
This year, 13% of bank customers say they are likely to switch institutions in the next 12 months. U.S. retail bank customers are losing faith in their bank, and customer attrition is a concern. According to the J.D. Power 2024 U.S. Retail Banking Satisfaction StudySM, released today, consumer trust in......
Central Bank Boosts Financial Wellness for Customers Through Personetics' AI-powered Platform
Banking News

Central Bank Boosts Financial Wellness for Customers Through Personetics’ AI-powered Platform

PR Newswire
by PR Newswire0
Midwest U.S. regional bank bringing money management platform with hyper-personalized insights, advice and smart savings to retail customers Central Bank, a progressive $20 billion regional bank headquartered in Jefferson City, Missouri, is elevating financial wellness for its consumer franchise by implementing Personetics’ financial data-driven engagement platform. The AI-driven solutions infuse Central Bank’s digital......
Clearcover Launches Generative AI Insurance Tool to Expedite Claims Processing and Improve Customer Experience
InsurTech News

Clearcover Launches Generative AI Insurance Tool to Expedite Claims Processing and Improve Customer Experience

PR Newswire
by PR Newswire0
The leading insurtech is rolling out a series of AI solutions, including Digital Statement Collection at FNOL. Clearcover, a next-generation car insurance company, announces the launch of its revolutionary generative AI solution that further digitizes statement collection, significantly streamlining the insurance claims process and customer experience. The AI-driven solution utilizes......
Fifth Third Bank Moving to ICE’s End-to-End Mortgage Ecosystem to Improve Customer Experience
Banking Fintech News

Fifth Third Bank Moving to ICE’s End-to-End Mortgage Ecosystem to Improve Customer Experience

Business Wire
by Business Wire0
Fifth Third will also incorporate multiple ICE data and analytics solutions to help mitigate risk, identify opportunities, and gain crucial insights to support data-driven decision making. Intercontinental Exchange, Inc., a leading global provider of technology and data, today announced that Fifth Third Bank will move its origination and servicing operations......
Avangrid’s Customer Experience and Digital Center of Excellence Leading the Way
Fintech News

Avangrid’s Customer Experience and Digital Center of Excellence Leading the Way

Business Wire
by Business Wire0
This recognition is part of SECC’s 2024 Best Practice Awards, which highlight innovative ways that electricity providers are improving customer experience and engagement and recognize best practices within the industry. Avangrid, Inc., a leading sustainable energy company and member of the Iberdrola Group, announced today that is has earned the......
Merchants Prioritize Customer Experience Over Effective Fraud Prevention Despite Significant Concern for AI-Enabled Fraud Attacks in Digital Transactions
E-commerce News

Merchants Prioritize Customer Experience Over Effective Fraud Prevention Despite Significant Concern for AI-Enabled Fraud Attacks in Digital Transactions

PR Newswire
by PR Newswire0
New Research from Liminal Forecasts Transaction Fraud Prevention in E-Commerce Market to Grow 11.8% CAGR over the next 4 years, Signaling a Paradigm Shift The rapid growth in e-commerce transactions has brought a concerning uptick of 80% in fraud attempts, driven by advanced AI technologies and first-party fraud attacks, resulting in......
From Digital Attendants to Customer Segmentation: Gen AI's Role in Retail Banking Explained in Info-Tech Research Group's New Resource
Banking News

From Digital Attendants to Customer Segmentation: Gen AI’s Role in Retail Banking Explained in Info-Tech Research Group’s New Resource

PR Newswire
by PR Newswire0
The firm’s latest resource explains for IT and business leaders how Gen AI is reshaping the banking industry by optimizing operations, personalizing services, and bolstering risk management for enhanced efficiency and customer satisfaction in the digital age. In response to the swift advancement of generative AI (Gen AI), banking institutions......
New Bill Payment Options Launch for San Jose Water Customers Through InvoiceCloud Partnership
Digital Payments News

New Bill Payment Options Launch for San Jose Water Customers Through InvoiceCloud Partnership

Business Wire
by Business Wire0
San Jose Water customers can now pay their water bills online and on mobile phones via digital wallet, PayPal, Venmo, and text San Jose Water, a wholly-owned subsidiary of SJW Group, announces new self-service payment options for customers to pay their bills, including via PayPal, Venmo, Apple Pay, and more.......
Broadridge Launches New Financial Advisor Productivity Integrations for Salesforce Financial Services Cloud Customers
Lending News

Broadridge Launches New Financial Advisor Productivity Integrations for Salesforce Financial Services Cloud Customers

PR Newswire
by PR Newswire0
Broadridge’s books and records data consolidation, securities lending and financial advisor marketing systems will help Salesforce customers streamline workflows and enhance advisor productivity Broadridge Financial Solutions announces a collaboration with Salesforce to help wealth management firms scale their businesses, accelerate digital transformation, reduce cost, mitigate risk and increase advisor productivity. Through......
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