Search Results for: Customer Satisfaction

Billtrust Wins Bronze Stevie Award for Advances in Their Innovative Automated Credit Application
Artificial Intelligence Business Fintech InsurTech Investment Services News

Billtrust Wins IDC’s 2020 SaaS Accounts Receivable Award For Customer Satisfaction

Fintech News Desk
by Fintech News Desk0
Award Recognizes Accounts Receivable Automation and Integrated Payments Leader for Product, Implementation and Overall Vendor Excellence Billtrust, the B2B accounts receivable automation and integrated payments leader, has won IDC’s SaaS Accounts Receivable Award for Customer Satisfaction. Based on ratings collected in the IDC 2020 SaaSPath Survey, Billtrust placed in the......
American Express Commits $2.5M to “100 for 100” Program to Invest in the Future of Black Women Entrepreneurs in the U.S.
Fintech News

American Express Ranks No. 1 In J.D. Power Customer Satisfaction Study Among National Credit Card Issuers

Fintech News Desk
by Fintech News Desk0
American Express is the highest ranked national credit card issuer in the J.D. Power 2020 U.S. Credit Card Satisfaction Study, the company announced Thursday. With a score of 838, American Express outranked the national average by 28 points, according to J.D. Power. Read More: Curb Debuts Taxi PaaS Solution with......
Cegid's Customer Satisfaction Rises Nearly 10% Using Genesys Cloud
Business Fintech News

Cegid’s Customer Satisfaction Rises Nearly 10% Using Genesys Cloud

Fintech News Desk
by Fintech News Desk0
With hundreds of thousands of customers across 75 countries, Cegid is a leader in business management solutions for accounting, finance and tax, payroll and human resources, Enterprise Resource Planning (ERP) and retail. The company is the third ranked software as a service provider in France and has earned a reputation as an......
NICE Actimize Achieves Highest Score in Aite Group’s Global Fraud and Money Laundering Case Management Report
Fintech News

Improving Agent Experience is Essential for Improving Customer Satisfaction and Loyalty

Fintech News Desk
by Fintech News Desk0
Study from NICE inContact finds improving the agent experience drives contact center efficiency and customer retention NICE inContact announced the findings from its latest research study, detailing the experiences, opportunities, and challenges of contact center agents who are a vital link to improving customer satisfaction and loyalty. The State of Experience and......
Ameriprise Financial Named “Top Performer” in Customer Satisfaction Ratings
Fintech News

Ameriprise Financial Named “Top Performer” in Customer Satisfaction Ratings

Fintech News Desk
by Fintech News Desk0
Ameriprise Financial announced that it has been named a top performer in the 2020 Wants & Pricing customer satisfaction report conducted by independent research and benchmarking company Hearts & Wallets. The annual survey asked more than 5,000 households to rate their financial firms based on service dimensions that customers most......
Columbus-Based Lower.com Wins National LendingTree Award for Customer Satisfaction
Fintech News

Columbus-Based Lower.com Wins National LendingTree Award for Customer Satisfaction

Fintech News Desk
by Fintech News Desk0
LendingTree, the nation’s leading online financial marketplace, today announced fintech lender Lower.com Lower.com is a recipient of the award based on over 800 customer-submitted reviews, with an average rating of 4.9 out of 5 stars and a 98% recommendation rate. Included in the rating are reviews like “we had an amazing experience......
Strong Bank Response to Paycheck Protection Program (PPP) Drives Record-High Satisfaction Among Small Business Customers, J.D. Power Finds
Banking Digital Payments Fintech News

Strong Bank Response to Paycheck Protection Program (PPP) Drives Record-High Satisfaction Among Small Business Customers, J.D. Power Finds

Fintech News Desk
by Fintech News Desk0
Proactive Response Creates Opportunity for Increased Retention and Cross-Selling After getting off to a wobbly start in the earliest days of the pandemic, the nation’s banks nailed their response to the U.S. Small Business Association’s Paycheck Protection Program (PPP), managing to administer $669 billion in relief loans to small businesses......
New ABBYY Survey Reveals Financial Institutions are Letting Customers Down, Despite Internal Satisfaction and Investments
Fintech News

New ABBYY Survey Reveals Financial Institutions are Letting Customers Down, Despite Internal Satisfaction and Investments

Fintech News Desk
by Fintech News Desk0
ABBYY, a global Digital Intelligence company, recently conducted a Digital Strategies in Financial Services survey of over U.S. 100 executives representing senior decision makers, including chief experience officers, vice presidents, and directors, that revealed a concerning disconnect when it comes to banks’ onboarding processes, technology investments, and customer satisfaction. “Financial institutions’ processes......
InvoiceCloud Announces New Leadership, Customer Momentum, and More as Independent Company
Digital Payments News

InvoiceCloud Announces New Leadership, Customer Momentum, and More as Independent Company

Business Wire
by Business Wire0
InvoiceCloud, a leading solution for digital bill payment services, announced a new leadership team and a strong first half of 2024 with customer wins and engagement as the company enters its next stage of growth. Formerly part of the EngageSmart brand, a provider of vertically tailored customer engagement software and......
Artificial Intelligence Banking Featured Finance Fintech Robotic Process Automation Security

The Impact of Automation and Data Intelligence on Customer Experience in Financial Services

Prajakta Ayade
by Prajakta Ayade0
Automation and data intelligence are driving significant transformations across finance, particularly in customer experience. These technologies are reshaping how financial institutions interact with customers, offering personalized, efficient, and seamless services. Enhancing Efficiency and Accuracy One of the primary benefits of automation in financial services is the enhancement of efficiency and......
1