Search Results for: Customer Satisfaction

InvoiceCloud Announces New Leadership, Customer Momentum, and More as Independent Company
Digital Payments News

InvoiceCloud Announces New Leadership, Customer Momentum, and More as Independent Company

Business Wire
by Business Wire0
InvoiceCloud, a leading solution for digital bill payment services, announced a new leadership team and a strong first half of 2024 with customer wins and engagement as the company enters its next stage of growth. Formerly part of the EngageSmart brand, a provider of vertically tailored customer engagement software and......
Artificial Intelligence Banking Featured Finance Fintech Robotic Process Automation Security

The Impact of Automation and Data Intelligence on Customer Experience in Financial Services

Prajakta Ayade
by Prajakta Ayade0
Automation and data intelligence are driving significant transformations across finance, particularly in customer experience. These technologies are reshaping how financial institutions interact with customers, offering personalized, efficient, and seamless services. Enhancing Efficiency and Accuracy One of the primary benefits of automation in financial services is the enhancement of efficiency and......
Liveperson and Sycurio Partner to Bring Frictionless, Secure Payments to Digital Customer Conversations
Digital Payments News

Liveperson and Sycurio Partner to Bring Frictionless, Secure Payments to Digital Customer Conversations

PR Newswire
by PR Newswire0
New partnership combines LivePerson’s enterprise conversation platform with Sycurio’s payment solutions to deliver convenient and secure customer experiences LivePerson, the enterprise leader in digital customer conversations, and Sycurio, the leading provider of seamless and secure digital payment experiences for contact centers, announced a new partnership empowering enterprises to offer seamless, secure......
J.D. Power Launches Mobile App Platform Certification for Banking to Recognize Customer Experience Best Practices
Banking News

J.D. Power Launches Mobile App Platform Certification for Banking to Recognize Customer Experience Best Practices

Business Wire
by Business Wire0
Alkami Technology Becomes First Platform Company to Achieve Certification J.D. Power, a global leader in data analytics, today announced the J.D. Power Mobile App Platform Certification—Banking to recognize mobile app technology platform providers that provide an exceptional mobile app experience. “J.D. Power is a household and industry name synonymous with establishing......
Brian-Daniell-Joins-Billtrust-as-Chief-Customer-Officer
B2B Fintech News

Brian Daniell Joins Billtrust as Chief Customer Officer

PR Newswire
by PR Newswire0
Accomplished Executive to Lead Global Customer Operations and Strategy Billtrust, a B2B order-to-cash and digital payments market leader, has announced that Brian Daniell has joined the company as Chief Customer Officer. Committed to customer education and enablement, Brian will oversee global customer operations and strategy and report to CEO Sunil......
UK businesses must prioritise payment technology to build customer loyalty and stay competitive New research from Lloyds Bank and FreedomPay
Finance Fintech News

UK businesses must prioritise payment technology to build customer loyalty and stay competitive: New research from Lloyds Bank and FreedomPay

GlobeNewswire
by GlobeNewswire0
London, United Kingdom, April 23, 2024 (GLOBE NEWSWIRE) — Less than a third (27%) of businesses are confident they offer seamless payments experiences. Almost two-thirds of businesses (59%) across Retail, Food & Beverages and Hospitality believe a good checkout experience offers the same competitive advantage as having the best products.......
New PayNearMe Study Reveals Growing Importance of Customer Experience in Loan Repayment
Digital Payments Fintech News

New PayNearMe Study Reveals Growing Importance of Customer Experience in Loan Repayment

PR Newswire
by PR Newswire0
As consumer demand for alternative payment options and personalized experiences increases, growing dissatisfaction with traditional loan repayment processes reaches a tipping point PayNearMe, the fintech company bringing progress to payments, released a study titled, Consumer Trends Driving the Future of Loan Payments, which reveals that challenges in the loan repayment......
Frost Bank Improves Customer Experience with Atomic Direct Deposit Switch
Banking News

Frost Bank Improves Customer Experience with Atomic Direct Deposit Switch

Business Wire
by Business Wire0
Atomic is excited to announce its collaboration with San Antonio-based Frost Bank, a top 50 financial institution with 185 branch locations across Texas. Incorporating Atomic into its operations will help Frost achieve its goals of improving customer satisfaction and making banking more accessible for all. Frost will be using Atomic’s solution for direct......
Paycom-recognized-for-customer-service-excellence-by-Business-Intelligence-Group
Finance Fintech News

Paycom recognized for customer service excellence by Business Intelligence Group

Fintech News Desk
by Fintech News Desk0
This accolade comes soon after Paycom was named one of the Most Trustworthy Companies in America by Newsweek for the third consecutive year. Paycom Software, Inc., a provider of comprehensive, cloud-based human capital management software, was named a 2024 Excellence in Customer Service Award winner. Paycom is one of 18......
J.P.-Morgan-Wealth-Plan-Helps-Chase-Customers-Create-1-Million-Plans
Finance Fintech News

J.P. Morgan Wealth Plan Helps Chase Customers Create 1 Million Plans

Fintech News Desk
by Fintech News Desk0
With Wealth Plan, users can set and track short-term goals, like a vacation, and long-term goals, such as buying a home or retirement, in real-time and get personalized step-by-step guidance and insights. J.P. Morgan Wealth Management’s Wealth Plan has helped customers create more than 1 million personalized plans. The tool......
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