Search Results for: customer experience.

Glia and Veritran Partner to Help Banks and Credit Unions Digitally Transform Customer Service Globally
Banking News

Glia and Veritran Partner to Help Banks and Credit Unions Digitally Transform Customer Service Globally

Fintech News Desk
by Fintech News Desk0
Partnership will enhance digital-first customer service, increase conversion rates, reduce call times and improve overall satisfaction  Glia, the leader in Digital Customer Service (DCS), and Veritran, a leading global Low-Code solutions provider, announced a strategic partnership to offer digital-first customer support to financial institutions worldwide. Latest Fintech News: Paytm Broadens Offline Payments Distribution,......
Forrester Despite Indian Banks Continued Focus On Digital, Quality Of Customer Experience Remains Stagnant
Banking News

Forrester Despite Indian Banks Continued Focus On Digital, Quality Of Customer Experience Remains Stagnant

Fintech News Desk
by Fintech News Desk0
In contrast, the majority of India’s credit card issuers improved their CX in 2022 Forrester due to COVID-19, more customers in India are relying on online channels for their banking needs. As India’s banks slow the rate of new branch openings, digital channels will continue to become even more important. The India Banking Customer Experience Index Rankings,......
Revation Surpasses Milestone 600th Banking Customer on Its Digital-first Contact Center as a Service Platform
Banking Finance News

Revation Surpasses Milestone 600th Banking Customer on Its Digital-first Contact Center as a Service Platform

Fintech News Desk
by Fintech News Desk0
Record growth and continued business development validate Revation’s position as the trusted CCaaS provider for the financial services industry Revation Systems, a digital Contact Center as a service platform (CCaaS) for highly regulated industries, announced a new milestone in its momentum. Today, over 600 banks and credit unions in the......
Synapse Announces Partnership with Lineage Bank, Enabling a Wide Range of Financial Services for Fintech Companies and Their Customers
Fintech News

Synapse Announces Partnership with Lineage Bank, Enabling a Wide Range of Financial Services for Fintech Companies and Their Customers

Fintech News Desk
by Fintech News Desk0
Agreement aligns with Synapse’s commitment to deliver total solutions for fintech companies as part of its multi-bank partnership strategy – and extends Lineage Bank’s opportunities to rapidly expand and serve more fintech customers with comprehensive digital options Synapse Financial Technologies Inc., a banking-as-a-service (BaaS) platform that increases access to best-in-class......
InvoiceCloud Customer Ellington Mutual Achieves 7x Increase in AutoPay Adoption
Digital Payments News

InvoiceCloud Customer Ellington Mutual Achieves 7x Increase in AutoPay Adoption

Fintech News Desk
by Fintech News Desk0
Ellington Mutual Insurance Company has leveraged InvoiceCloud, an EngageSmart solution for online bill payment services, to streamline payment processes and maximize operational efficiencies. Since implementing InvoiceCloud’s payment solution, Ellington Mutual has experienced a 7x increase in its AutoPay adoption and discovered new opportunities to increase customer satisfaction. “InvoiceCloud’s solution not only met our......
Cover Genius Partners with Buy Now, Pay Later Leader Zip to Offer Customers Tailored Protection
Digital Payments News

Cover Genius Partners with Buy Now, Pay Later Leader Zip to Offer Customers Tailored Protection

Fintech News Desk
by Fintech News Desk0
Customers of the leading BNPL will be offered tailored protection embedded in checkout and via transaction monitoring Cover Genius, the leading insurtech for embedded insurance, has announced a partnership with Zip, a global Buy Now, Pay Later (BNPL) player, to offer customers tailored protection embedded into the payment process and Zip’s......
Virgin Money and Flexys Pioneer Digital Customer Journey for Bounce Back Loan Scheme Repayments
Finance News

Virgin Money and Flexys Pioneer Digital Customer Journey for Bounce Back Loan Scheme Repayments

Fintech News Desk
by Fintech News Desk0
Virgin Money and Flexys Solutions have created a bespoke BBLS platform to help business customers manage the repayment process, including PAYG options. The resulting digital journey enables Virgin Money customers to manage their loan over the full term and provides a clear and detailed illustration of how each PAYG option......
Manufacturing E-Commerce Falls Short of Modern Customer Expectations
B2B E-commerce News

Manufacturing E-Commerce Falls Short of Modern Customer Expectations

Fintech News Desk
by Fintech News Desk0
New study reveals few manufacturers meet online customers’ needs; shows tremendous opportunity for businesses to distinguish themselves from competitors American manufacturing e-commerce generates $2.4 trillion in value annually, yet a new study released shows that most firms don’t optimize their online marketplaces to meet the needs of the modern B2B......
Doma Technology-First Title Solution Enables Financial Freedom for Point Home Equity Customers
Finance News

Doma Technology-First Title Solution Enables Financial Freedom for Point Home Equity Customers

Fintech News Desk
by Fintech News Desk0
Doma Holdings, Inc. a leading force for disruptive change in the real estate industry announced that Point, a home equity financial platform, is leveraging the Doma Intelligence platform to quickly scale its operations and provide more financial freedom to its customers. Through Doma’s machine learning-driven Intelligence Platform, Point is experiencing......
Glia Launches Glia Virtual Assistants for Digital Banking, Integrating Conversational AI as a Core Part of its Digital Customer Service Platform
Banking Digital Wallet News

Glia Launches Glia Virtual Assistants for Digital Banking, Integrating Conversational AI as a Core Part of its Digital Customer Service Platform

Fintech News Desk
by Fintech News Desk0
GVAs enhance customer experience and drive new efficiencies by seamlessly combining conversational self-service with high-touch human guidance on a single platform Glia, the leading provider of Digital Customer Service (DCS), announced Glia Virtual Assistants (GVAs) to help companies improve resolution times and lower costs while providing seamless customer experiences that blend virtual......
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