Search Results for: Contact Center

Premier Crypto Exchange Selects eGain for Knowledge-Powered Customer Service
Cryptocurrency Currency Exchange News

Premier Crypto Exchange Selects eGain for Knowledge-Powered Customer Service

Fintech News Desk
by Fintech News Desk0
eGain, the leading cloud platform for customer engagement automation, announced that a leading cryptocurrency exchange has selected the eGain Knowledge Hub™ to provide customer service. Crypto customers are savvy, and their queries tend to be complex. Moreover, fast-changing government regulations require compliance across customer interactions, transactional record keeping, and information......
Glia's Dan Michaeli And Rick Delisi Create Playbook For Delivering A Five-star Experience For Today's Customers In "Digital Customer Service," Published Today By Wiley
Banking Digital Fintech News

Glia’s Dan Michaeli And Rick Delisi Create Playbook For Delivering A Five-star Experience For Today’s Customers In “Digital Customer Service,” Published Today By Wiley

Fintech News Desk
by Fintech News Desk0
Glia, a leading provider of Digital Customer Service, announced that Dan Michaeli, CEO and co-founder, and Rick DeLisi, lead research analyst and co-author of The Effortless Experience, have launched their book: Digital Customer Service: Transforming Customer Experience for an On-Screen World. The book was published by Wiley, and is available through Amazon, Barnes & Noble and wherever books......
Uboss Deploys in Australia with Service Provider Novum, Spearheading their Drive into the B2B Cloud Application Space
B2B Business News

Uboss Deploys in Australia with Service Provider Novum, Spearheading their Drive into the B2B Cloud Application Space

Fintech News Desk
by Fintech News Desk0
London, UK based Software development business Uboss has completed its latest deployment providing a full Broadworks and Webex provisioning service to Novum Networks, increasing its global reach and replacing the services of a previous competitor, nTwine. Within this deployment the multi-level Uboss automated billing module was also deployed in a single, simultaneous project facilitation, not......
Anexinet Continues Their Strategic Expansion Plans By Acquiring Light Networks
Business Digital News

Anexinet Continues Their Strategic Expansion Plans By Acquiring Light Networks

Fintech News Desk
by Fintech News Desk0
Acquisition Deepens Anexinet’s Customer Experience, Workplace Modernization, and Infrastructure Solutions  Anexinet Corporation, a leading provider of digital business solutions, and a Mill Point Capital LLC portfolio company, announced it has entered into a definitive agreement to acquire Light Networks. The acquisition will allow Anexinet to leverage its Artificial Intelligence (AI), process automation,......
Wings Financial Delivers Personalized and Secure Customer Experiences with Nuance AI Solutions
Fintech News

Wings Financial Delivers Personalized and Secure Customer Experiences with Nuance AI Solutions

Fintech News Desk
by Fintech News Desk0
National credit union leverages Nuance’s AI-powered Intelligent Engagement platform and Gatekeeper security solution to automate and elevate digital engagement across all channels Nuance Communications, Inc.  announced that Wings Financial Credit Union, Minnesota’s largest credit union and one of the top credit unions nationally, has deployed Nuance’s Intelligent Engagement platform and Gatekeeper voice biometrics......
Semafone Launches SecureWeb+ to Simplify and Secure Payments on Third-Party Websites
Banking Digital Payments News

Semafone Launches SecureWeb+ to Simplify and Secure Payments on Third-Party Websites

Fintech News Desk
by Fintech News Desk0
New solution extends payment capabilities for service providers, securing payments on third-party merchant websites and CRMs without compromising PCI DSS compliance Semafone®, the leading provider of data security and compliance solutions for call and contact centers, announced the launch of Semafone SecureWeb+ which enables outsourced contact centers, in-house customer support,......
ISG to Publish Studies on Digital Banking Services and Platforms
Banking Digital Digital Payments Mobile Banking News

ISG to Publish Studies on Digital Banking Services and Platforms

Chandni Maske
by Chandni Maske0
Upcoming ISG Provider Lens™ reports will examine digital providers and platforms as the COVID-19 pandemic pushes banks to embrace online services Information Services Group (ISG), a leading global technology research and advisory firm, has launched two research studies examining providers of digital banking services and digital banking platforms as the......
Clinc launches Artificial Intelligence Technology for Banks & Credit Unions
Banking Fintech News

Clinc launches Artificial Intelligence Technology for Banks & Credit Unions

Fintech News Desk
by Fintech News Desk0
Robust technology is geared towards fast, affordable deployment Clinc AI announced a suite of patented Conversational AI products for Banks & Credit Unions. Clinc’s revolutionary enterprise AI platform is the foundation of the new products, with the vision to enable banks and credit unions to deliver a high-tech, high-touch experience......
Talkdesk Financial Services Experience Cloud™ Reimagines the Banking Experience
Banking Fintech News

Talkdesk Financial Services Experience Cloud Reimagines the Banking Experience

Fintech News Desk
by Fintech News Desk0
First enterprise-grade contact center solution purpose-built for the financial services industry Secure, digital-first platform combines artificial intelligence (AI), analytics, and insights with out-of-the box integrations to core banking systems and processors Connects client data from all channels to power trusted, intelligent interactions that are personalized and seamless The launch of......
BMO Financial Group Selects AWS as Its Preferred Cloud Provider
Cloud Digital Finance Fintech News

BMO Financial Group Selects AWS as Its Preferred Cloud Provider

Fintech News Desk
by Fintech News Desk0
One of Canada’s largest financial institutions is leveraging AWS to modernize its banking platforms and power its digital transformation into a cloud-first organization Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company, announced that BMO Financial Group (BMO) has selected AWS as its preferred, strategic cloud provider. BMO will use......
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