Search Results for: Customer Experience

Avangrid’s Customer Experience and Digital Center of Excellence Leading the Way
Fintech News

Avangrid’s Customer Experience and Digital Center of Excellence Leading the Way

Business Wire
by Business Wire0
This recognition is part of SECC’s 2024 Best Practice Awards, which highlight innovative ways that electricity providers are improving customer experience and engagement and recognize best practices within the industry. Avangrid, Inc., a leading sustainable energy company and member of the Iberdrola Group, announced today that is has earned the......
Merchants Prioritize Customer Experience Over Effective Fraud Prevention Despite Significant Concern for AI-Enabled Fraud Attacks in Digital Transactions
E-commerce News

Merchants Prioritize Customer Experience Over Effective Fraud Prevention Despite Significant Concern for AI-Enabled Fraud Attacks in Digital Transactions

PR Newswire
by PR Newswire0
New Research from Liminal Forecasts Transaction Fraud Prevention in E-Commerce Market to Grow 11.8% CAGR over the next 4 years, Signaling a Paradigm Shift The rapid growth in e-commerce transactions has brought a concerning uptick of 80% in fraud attempts, driven by advanced AI technologies and first-party fraud attacks, resulting in......
ISG Study: AI, Customer Experience Are Top 2024 Spending Priorities for Banking, Financial Services & Insurance
Artificial Intelligence Fintech News

ISG Study: AI, Customer Experience Are Top 2024 Spending Priorities for Banking, Financial Services & Insurance

Business Wire
by Business Wire0
Speakers from Chubb, Allstate, Nationwide, Credit One Bank, Zions Bancorporation, Everyday Life, Hagerty and more will be featured at the ISG TechXchange: BFSI event, December 5 Banking, financial services and insurance (BFSI) institutions plan to leverage AI and other technologies to meet their top 2024 goals of improving customer experience,......
NatWest and IBM Collaborate on Generative AI Initiative to Enhance Customer Experience
Banking News

NatWest and IBM Collaborate on Generative AI Initiative to Enhance Customer Experience

PR Newswire
by PR Newswire0
IBM’s deep engineering and AI expertise to deliver extended customer-focused functionality via NatWest’s virtual assistant, Cora Collaboration is part of NatWest’s broader generative AI approach, which leverages IBM’s enterprise AI platform, watsonx NatWest and IBM announced enhancements to the bank’s virtual assistant, Cora, that will use generative AI to provide......
Amplience Launches eComm Toolkit to Enable Merchants to Deliver Relevant Customer Experiences Faster
Commerce News

Amplience Launches eComm Toolkit to Enable Merchants to Deliver Relevant Customer Experiences Faster

PR Newswire
by PR Newswire0
Streamlines Integration Between Amplience’s CMS Dynamic Content and Leading Commerce Platforms – including Salesforce Commerce Cloud, Shopify, Big Commerce and commercetools Amplience, the AI Content company, announced its continued focus on empowering developers with the launch of its eComm Toolkit, which includes new and enhanced connectors for Shopify, BigCommerce, commercetools and Salesforce Commerce......
TK Elevator Selects ServicePower to Transform Field Service Management Systems and Elevate Customer Experiences
Digital Finance News

TK Elevator Selects ServicePower to Transform Field Service Management Systems and Elevate Customer Experiences

PR Newswire
by PR Newswire0
ServicePower, a leading field service management software company, announced that TK Elevator (TKE), one of the global market and innovation leaders in the elevator industry, has already solidified its commitment to its service technicians and customers by selecting ServicePower for its field service scheduling and consumer self-service platform by starting......
Hazelcast, AArete Join Forces to Optimize Financial Services Firms Customer Experiences
Banking Finance News

Hazelcast, AArete Join Forces to Optimize Financial Services Firms Customer Experiences

GlobeNewswire
by GlobeNewswire0
Partnership combines Hazelcast’s real-time data-stream processing capabilities with AArete’s data expertise in the financial services industry Hazelcast, Inc., a global leader of unified real-time data platforms, announced a partnership with global management and technology consulting firm AArete. It will enable financial services firms to optimize banking customer experiences, create internally......
ESG and Customer Experience: New Study Reveals Priorities of European Financial Services
Fintech News

ESG and Customer Experience: New Study Reveals Priorities of European Financial Services

Business Wire
by Business Wire0
The financial sector in Europe is undergoing a profound transition. Over 52% of the surveyed firms intend to tackle full-spectrum innovation projects within the next two years to remain competitive. Latest Fintech Interview: Global Fintech Interview with Paul Monk, Chief Executive Officer at Alpha Development Over 52 percent of the......
Life insurance industry unprepared for $7.8 trillion wealth transfer to beneficiaries by 2040
Finance News Risk Management

Standard Life Partners with TCS to Transform Customer Experience for European Policyholders

Fintech News Desk
by Fintech News Desk0
Tata Consultancy Services’ Digital Platform for Life and Pensions Powered by TCS BaNCS Enters Continental Europe; Will Transform the Insurer’s Operating Model in Germany and Austria Tata Consultancy Services (TCS) has entered into a strategic partnership with Standard Life International DAC (SLIDAC), a wholly owned subsidiary of the Phoenix Group,......
Dragonfly Financial Technologies Launches New Composable Digital Business Banking Solutions to Modernize the Customer Experience
Banking Fintech News

Dragonfly Financial Technologies Launches New Composable Digital Business Banking Solutions to Modernize the Customer Experience

PR Newswire
by PR Newswire0
Banking-as-a-Service solutions empower banks of all sizes to provide a superior customer experience, quickly introduce new services and help banks compete with FinTechs Dragonfly Financial Technologies Corp., a digital banking and treasury management FinTech, announced new deployment options for its Universal Online Banker platform to help banks quickly and efficiently deliver......
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