Search Results for: Customer Experience

NICE Real-Time Authentication Selected by VPBank to Safeguard Omnichannel Customer Interactions and Improve Experiences
Finance Fintech News

NICE Real-Time Authentication Selected by VPBank to Safeguard Omnichannel Customer Interactions and Improve Experiences

Fintech News Desk
by Fintech News Desk0
VPBank’s implementation of NICE’s voice biometrics will seamlessly secure contact center calls, reduce handle times and boost service quality NICE announced that Vietnam Prosperity Joint-Stock Commercial Bank (VPBank) has selected NICE Real-Time Authentication (RTA) to enhance call security, prevent fraud and improve customer experiences. VPBank’s adoption of NICE’s self-service authentication for its......
ComplyAdvantage Releases State Of Financial Crime Report For 2021
Banking Fintech Mobile Banking News

LEVERIS Partners With ComplyAdvantage to Provide Bank Customers an AML Compliant, Seamless Onboarding Experience

Fintech News Desk
by Fintech News Desk0
Digital banking and lending platform company, LEVERIS, today announced its partnership with ComplyAdvantage, the global technology company transforming financial crime detection, to ensure banks and lenders can offer their customers an onboarding experience that is seamless and AML-compliant. Read More: Inswitch Strengthens Its Presence in Brazil and Announces Its Strategic Alliance With......
New-survey-reveals-the-vast-majority-of-insurance-customers-prefer-Conversational-AI-and-messaging-experiences
Artificial Intelligence Business Fintech News

New survey Reveals The Vast Majority Of Insurance Customers Prefer Conversational AI and Messaging Experiences

Fintech News Desk
by Fintech News Desk0
LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational AI, today announced the findings of its 2020 Survey of Consumer Preferences Around Insurance examining consumer attitudes and behavior around interactions with insurers, messaging, and conversational AI and commerce. Read More: Treasury Intelligence Solutions: Miltenyi Biotec Standardizes Corporate Payments and Bank Management With New Payments Platform......
Talkdesk-Research-Reveals-Two-Thirds-of-Financial-Services-and-Insurance-Customers-Say-One-Bad-Experience-Dilutes-Brand-Loyalty
Banking Fintech Investment Services News

Talkdesk Research Reveals Two-Thirds of Financial Services and Insurance Customers Say One Bad Experience Dilutes Brand Loyalty

Fintech News Desk
by Fintech News Desk0
Seven out of 10 customers demonstrate deeper loyalty to financial services and insurance companies that heavily invest in customer experience (CX), according to a new research study by Talkdesk, Inc., the cloud contact center for innovative enterprises. According to The CX Revolution in Financial Services and Insurance, customers have options and they......
Bankers-Life-Uses-New-Software-to-Provide-Customers-an-Interactive-Retirement-Income-Planning-Experience
Banking Business Fintech Investment Services News

Bankers Life Uses New Software To Provide Customers An Interactive Retirement Income Planning Experience

Fintech News Desk
by Fintech News Desk0
Bankers Life, a national life and health insurance brand focused on the insurance and investment needs of Americans near or in retirement, announced today a new software tool that provides consumers efficient, more personalized assistance with retirement income planning. Through a collaboration with RetireUp, an unaffiliated entity, Bankers Life wealth management......
Santander UK partners with Personetics to improve customer digital experience and engagement through AI-driven personalised insights
Artificial Intelligence Fintech News

Santander UK Partners with Personetics to Improve Customer Digital Experience and Engagement Through AI-driven Personalised Insights

Fintech News Desk
by Fintech News Desk0
Santander has partnered with Personetics to deliver personalised AI-driven insights to increase customer engagement The new digital solution – My Money Manager – is integrated into Santander UK’s mobile banking app My Money Manager will help Santander UK’s customers be on the front foot of their financial situation Santander UK......
AI-Powered Digital Experience Platform, Flaist, Introduces Analytics that Look Into the Future of Customer Behavior
Artificial Intelligence Fintech Fintech Startups News

AI-Powered Digital Experience Platform, Flaist, Introduces Analytics that Look Into the Future of Customer Behavior

Fintech News Desk
by Fintech News Desk0
The fintech startup, Flaist, has released a new analytics tool powered by the Flaist Digital Experience platform that allows financial organizations to better understand the contexts of their customers’ intentions and sentiments. Read More: Prime Trust Launches Proprietary Core Banking Software for Fractional Assets, Including Cryptocurrency This is the first fintech platform that......
Planswell Fills C-Suite with Eye Towards Global Expansion
Business Fintech News

New Insta-Client™ Solution Delivers SMBs a Frictionless, Easy-Button Experience to Attract New Customers and Instantly Offer Credit Financing

Fintech News Desk
by Fintech News Desk0
Direct Performance Data and PayPossible Partner Up to Launch Full-Funnel Marketing Solution Aimed at Helping Companies Flip Qualified Prospects into Paying Customers Direct Performance Data (DPD), a leader in credit enhanced marketing, and PayPossible Inc., the go-to, turnkey point-of-sale (POS) financing platform for small and medium-sized businesses (SMBs), today announced the......
MAPFRE And Shift Technology Join Forces To Reinvent The Customer Claims Experience
Artificial Intelligence Fintech InsurTech News

MAPFRE And Shift Technology Join Forces To Reinvent The Customer Claims Experience

Fintech News Desk
by Fintech News Desk0
MAPFRE and Shift Technology, a provider of AI-native fraud detection and claims automation solutions for the global insurance industry, have come together to radically transform the way customers deal with insurance claims. Shift, who had already disrupted the insurance world with their acclaimed AI-powered fraud solution, is now leveraging its experience......
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