Search Results for: Customer Experience

Wildfire Systems is First to Offer Coupon Auto-Apply Functionality in a White-Label Rewards and Loyalty Platform
Banking Fintech Mobile Banking News

Banco Caja Social Provides Customers With An End-To-End Digital Banking Experience On The Backbase Platform

Fintech News Desk
by Fintech News Desk0
Backbase, a digital-first banking platform, announced that it has built a new cross-business platform for Banco Caja Social. The new platform, built from Backbase’s industry leading software, has improved the user experience and online access for the bank’s customers. This marks a new milestone in the digitization of Banco Caja Social, an institution......
Fintech InsurTech News

PFI Mega Life Ties Up With Senseforth.ai; Launches Customer Service Conversational Experience on Web and WhatsApp

Fintech News Desk
by Fintech News Desk0
PFI Mega Life Insurance, a joint-venture between Prudential Financial Inc. and Indonesia-based CT Corpora, launched a customer service conversational experience ‘Meli’ on Web and WhatsApp channels, in collaboration with Senseforth.ai, a leader in Conversational AI technology. The AI-powered conversational experience empowers the PML customers with multiple self-service options and supports......
Mastercard and ACI Worldwide Announce First Real-Time Payments Infrastructure Collaboration With Cámara de Compensación Electrónica (CCE)
Banking Business Fintech News

ACI Worldwide and Mastercard to Collaborate and Advance New Payment Solutions and Experiences for Customers

Fintech News Desk
by Fintech News Desk0
ACI Worldwide, a leading global provider of real-time digital payment software and solutions, and Mastercard, the global multi-rail payments technology company, announced that they will partner to provide a wide range of real-time payment solutions globally. They will initially collaborate to offer best-in-class central infrastructure, payments localization and access solutions......
NICE Actimize Achieves Highest Score in Aite Group’s Global Fraud and Money Laundering Case Management Report
Fintech News

Improving Agent Experience is Essential for Improving Customer Satisfaction and Loyalty

Fintech News Desk
by Fintech News Desk0
Study from NICE inContact finds improving the agent experience drives contact center efficiency and customer retention NICE inContact announced the findings from its latest research study, detailing the experiences, opportunities, and challenges of contact center agents who are a vital link to improving customer satisfaction and loyalty. The State of Experience and......
Enhanced Digital Experiences Will Improve Customer Loyalty and Open New Industry Opportunities for Insurers, According to Study by DXC Technology
Fintech InsurTech Lifestyle News Risk Management

Enhanced Digital Experiences Will Improve Customer Loyalty and Open New Industry Opportunities for Insurers, According to Study by DXC Technology

Fintech News Desk
by Fintech News Desk0
The majority of Americans (87%) are comfortable sharing personal and lifestyle-focused data for the benefit of lower insurance premiums, according to a new insurance study conducted by DXC Technology. Read More: WorldRemit Partners with Wizall Money to Launch its First Mobile Money Transfer Service to Senegal “By embracing new technologies, infrastructure and......
Altamaha Bank & Trust Implements SilverCloud’s Consumer Support to Elevate Experience, Engagement for Customers
Fintech Mobile Banking News

Altamaha Bank & Trust Implements SilverCloud’s Consumer Support to Elevate Experience, Engagement for Customers

Fintech News Desk
by Fintech News Desk0
SilverCloud, Inc., the only support solution built exclusively for the financial services industry,announced Altamaha Bank & Trust has implemented the company’s Consumer Support solution to provide customers with 24/7 automated self-service across all digital channels. With this solution, customers are guided through the website, mobile and online banking avenues with......
StakeHound Launches to Unlock $20 Billion in Liquidity for the Ethereum and Radix DeFi Ecosystem
Fintech Fintech Funding News

Symend Closes $52 Million USD Round to Deliver on Its Mission to Digitally Transform the Engagement Experience for Financially At-Risk Customers

Fintech News Desk
by Fintech News Desk0
Science-driven Digital Engagement Platform Company Raises Growth Financing From Enterprise Software Investors Symend, a leading customer engagement platform designed to better engage, treat, and retain financially at-risk customers, today announced a $52 million USD raise led by global technology venture firm Inovia Capital, with participation from a consortium of investors including Ignition Partners, Impression......
Federal Life Insurance Company Selects DXC Technology to Enhance Policy Buying Experience for Customers and Agents
Fintech InsurTech News

Federal Life Insurance Company Selects DXC Technology to Enhance Policy Buying Experience for Customers and Agents

Fintech News Desk
by Fintech News Desk0
Federal Life Insurance Company, based in Riverwoods, IL just northwest of Chicago, has gone live with DXC Assure for Life and Wealth to enhance the policy buying experience for their customers and agents, streamline key processes, and drive business growth. DXC’s solution is built on a scalable, cloud-based architecture, implemented......
Planview Empowers Customers to Improve Productivity and Decision-Making on Project and Product Initiatives with AI
Artificial Intelligence Fintech News

Planview Empowers Customers to Improve Productivity and Decision-Making on Project and Product Initiatives with AI

Business Wire
by Business Wire0
New skills in Planview Copilot help customers achieve better business outcomes, faster. Planview, the leading end-to-end platform for Strategic Portfolio Management (SPM) and Digital Product Development (DPD), experiences significant momentum with early adopter customers while releasing new skills in Planview® Copilot, the company’s AI-powered assistant designed to streamline productivity and empower......
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