Vergent LMS Partners with Universal Contact Centers to Provide First-Party Customer Experience Service
Vergent LMS, a premier fintech lending platform, announced its partnership with Universal Contact Centers (UCC), a full-service bilingual contact center, to jointly integrate and market each other’s services. UCC provides nearshore, first-party staffing for a wide range of services, including customer experience, quality assurance, collections and social media management in the consumer lending industry. Based in Tijuana, Mexico, UCC’s bilingual......